After Kaspersky Internet Security 2014 is started, the following message may be displayed: "Databases are corrupted".
The system protection indicator in the main application window will turn red, and the Databases: corrupted message will be displayed.
To solve the issue:
Wait until the update process is complete. Make sure the product is updated and functions normally.
If the update process ends with the same error (Databases are corrupted) try to restart the application and update the databases once again. To do so:
In Windows XP/Vista/7:
In the left-hand lower corner of the window, select Start -> (All) Programs -> Kaspersky Internet Security -> Kaspersky Internet Security.
In Windows 8:
If the above recommendations did not help you to fix the issue, send a request with the detailed description of the issue to Kaspersky Lab Technical Support via My Kaspersky Account. Attach the following files:
For details on how to use My Kaspersky Account, refer to My Kaspersky Account FAQ.
How to update the Kaspersky Internet Security 2014 databaseHow to create a report file using GetSystemInfo utilityHow to save an update report to file in Kaspersky Internet Security 2014How to collect data for Technical Support in Kaspersky Internet Security 2014
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
*The installation of plug-ins from Google Web Store is required for the support of the Google Chrome 33.x web browser.
*Some product features are compatible with 32-bit operating systems only
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