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What to do if your mobile device is ever lost or stolen

If your mobile device is lost or stolen, you can lock the device and try to locate it. If it is impossible to retrieve the device, you can delete all data from it. You can remotely manage the device by sending commands to the device from My Kaspersky.

Remote management on My Kaspersky of a device that has been lost or stolen is supported only on mobile devices running Kaspersky app. You need first to set up the Anti-Theft feature in the application to protect your device. In order for the mobile device to receive a command, the device must be turned on and connected to the Internet. For more information please refer to the application Help at Kaspersky Online Help.

To send a command to your mobile device:

1. Go to the Devices section.
2. Click on the mobile device of interest.

   A window for managing the mobile device opens.

3. Click the <name of the command> button.
4. Confirm the action.

The status and results of the command execution are displayed in the Anti-Theft history section.

You can send the following commands to the mobile device:

• Lock & Locate

  This command locks the mobile device and locates it using GPS and GSM. The mobile device location is displayed on the map in the results section. The location coordinates are additionally sent to the email address specified in your account settings. You can also specify the text to be displayed on the screen of the locked mobile device.

• Alarm

  This command locks your mobile device and sounds an alarm on the device, even when the device is muted. You can also specify the text to be displayed on the screen of the locked mobile device.

• Mugshot

  With this command, you can lock your mobile device and take a mugshot of the person currently using your device. You can receive mugshots only from mobile devices that have a frontal camera. This command cannot be executed on devices without a frontal camera. You can view the received mugshots in the results section. You can also specify the text to be displayed on the screen of the locked mobile device.

  How to view the received mugshots

  To view the received mugshots:

  1. Go to the Devices section.
  2. Click on the mobile device of interest.

     A window for managing the mobile device opens.

  3. Go to the Anti-Theft tab.
  4. In the Anti-Theft history, open the Mugshot section.

  The status and results of the command execution are displayed.

  Mugshots cannot be taken in Germany due to local legislation. The device is locked only.

• Data Wipe

  This command wipes all data stored on your mobile device. The mobile device is reset to its factory settings.

  If you send the Wipe All Data command to a mobile device, Kaspersky app will also be deleted after the command is executed. The mobile device will not be able to receive any further remote commands.