Known problems in Kaspersky Security (build 5.5.1333.0)

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• If Microsoft Office Outlook is used as the IMAP client, an error message appears when attempting to save a message with an infected attachment into a server folder. This message appears only once. The infected object will be processed in accordance with the anti-virus settings. This error does not occur when using Outlook Express. 

• If Kaspersky Anti-Virus 4.5 for Microsoft Exchange Server was installed and then removed from your computer, then Kaspersky Security installer can detect an invalid registration of anti-virus software for Microsoft Exchange Servers in the system registry. In this situation a warning message will be displayed suggesting that you remove the invalid registry entry detected. In order to proceed with the installation of Kaspersky Security, confirm the removal of this registry entry. 

• If Kaspersky Security is installed on a cluster of servers operating in the Active/Active mode, in some cases incorrect delivery of notifications is possible.

• If Kaspersky Anti-Virus is installed on all nodes of a cluster in the Active/Active mode, then exclusion of an individual storage area from the protection scope even on one of the cluster nodes may entirely disable the protection of that storage. 

• If Kaspersky Security is used to protect MS Exchange Server 2003 installed on a cluster of servers, then when an infected message is sent via a MAPI client, the sender may receive two notifications instead of just one. 

• Kaspersky Security does not send notifications about password-protected archives it detects. 

• When using a trial key, the application may display different expiration date on the General settings and on the License keys tabs. 

• Virus notification can be identified as a suspicious message that may contain spam if such notification is sent from one organization to another and both organizations have Kaspersky Security installed. 

• If the Kaspersky Security 5.5 for Exchange Server 2003 service cannot be stopped when the stream of messages is continuous, perform the following steps: 

1. Disable anti-spam protection. 

2. Disable anti-virus protection. 

3. Wait until the Exchange system reloads the interceptors (it does not take a long time). 

4. Stop the Kaspersky Security 5.5 for Exchange Server 2003 service. 

• Same message sent by one and the same sender to the same recipient, but using different e-mail applications, can be classified as different types of spam. 

• Message that was moved to the Junk E-mail folder is not saved to the backup folder. 

• If the anti-spam database is corrupted, the application status still remains “active” although the anti-spam scan is not performed. The application then adds to the event log a record informing about a failure that occurred while starting the Kaspersky Anti-Spam Service. 

• Messages that are suspected of being spam cannot be sent for analysis to Kaspersky Lab from the Backup. 

• The Kaspersky Security Anti-Spam Service can be restarted from time to time during the operation of the application. This does not lead to any errors in the operation. 

• In cases when anti-spam database compilation terminates abnormally (the ASCompiler.exe process is terminated manually) the database status is displayed incorrectly: "Compilation OK" appears instead of "Compilation failed". 

• When the number of instances of the anti-virus kernel is modified in the Additional settings tab, the OutProcAdapter.exe anti-virus processes may be reloaded twice. This does not lead to any errors in the operation. 

• By default, the application downloads updates from servers located in Russia unless the user selects the current location in the update settings. 

• If the application is set to notify recipients about virus detection in a message and the recipient is specified as a distribution group or security group within Active Directory, the number of notifications in some cases may be equal to the number of users in that group. 

• When notifications are sent to a distribution group within Active Directory with a Display name different from the group name, the notifications do not reach the recipient. 

• After removal of an installed independent server, the application directory may contain several left subdirectories and/or files. 

• The application does not check messages for spam if the anti-virus databases become damaged. 

• Incorrect application name. If Kaspersky Administration Kit has been installed without a plug-in necessary to control Kaspersky Security for Microsoft Exchange Server, then an attempt to switch to the General tab in the server settings window will result in a warning informing that the plug-in is not installed. The warning text contains 'null' instead of the application name. 

• If Kaspersky Anti-Virus for Windows File Servers and Kaspersky Security 5.5 for Microsoft Exchange Server 2003 are installed on the same computer, the task updating the anti-virus databases in the list of tasks in Kaspersky Administration Kit appears to look identically for both applications. 

• In case of an upgrade from Kaspersky Security 5.5 for Microsoft Exchange Server 2003 (Release or MP1, MP2) to Kaspersky Security 5.5 for Microsoft Exchange Server 2003 MP3 the Administration Console cannot be updated separately. A complete application update is recommended. 

• In case of an update from Kaspersky Security 5.5 for Microsoft Exchange Server 2003 (Release or MP1, MP2) to Kaspersky Security 5.5 for Microsoft Exchange Server 2003 MP3 the MMC snap-in settings may get lost. 

• Last update time in the General tab of the application settings in Kaspersky Administration Kit reproduces the time of creation of the anti-virus databases. 

• When the diagnostics level in the Diagnostics tab of application settings window is set to "None", application events will not be delivered in Kaspersky Administration Kit. 

• If backup storage folder name ends in an ellipsis character, files will not be saved to the storage. 

• When a local computer is managed via Kaspersky Administration Kit and you select a local folder as the source of updates for the anti-spam database updating task and click the Run button, the started task will use its previous value as the source of updates. 

• When parameter changing is prohibited in a policy of Kaspersky Administration Kit, its value cannot be modified. However, the parameter will be changed visually in graphical user interface (GUI) of the Management Console. 

• Several services have to be stopped during removal of Kaspersky Security. If you terminate the process of application removal, a number of services will remain stopped. The application displays on the screen information about specific services stopped during the removal process. 

• While upgrading Kaspersky Security, the application should be updated completely. An error while connecting to server from the console occurs, if the versions of the Management Console and the Security Server are different. 

• If the target computer has Kaspersky Anti-Virus 6.0 for Windows Servers installed with application self-protection enabled, the installer of Kaspersky Security 5.5 for Microsoft Exchange Server 2003 MP3 terminates with an error. In that case you are advised to disable self-protection of Kaspersky Anti-Virus 6.0 before the installation. 

• If the application uses damaged anti-virus databases released by Kaspersky Lab, it assigns wrong statuses to the objects being scanned and performs their processing incorrectly. In case of a nonstandard situation the content of the objects in Microsoft Exchange Server storage areas will be corrupted beyond recovery. Similar situation occurs if available disk space becomes insufficient on the drive where Kaspersky Security is installed. 

• Anti-virus databases are not preserved when Kaspersky Security is upgraded. You are advised to update the anti-virus databases after the upgrade procedure. 

• Addresses from the "CC" field can appear twice in the list of recipients for notifications about spam detection. However, each recipient receives a notification just once. 

• You cannot control Kaspersky Anti-Virus 5.5 for Microsoft Exchange Server 2000/2003 and Kaspersky Security 5.5 for Microsoft Exchange Server 2003 from the same computer at the same time. 

• If registration in the event log is disabled in the virus outbreak counter settings, then notifications about a virus outbreak are not delivered to the Microsoft Operations Manager console. 

• If application setup is attempted using a local account (without sufficient rights to write to Active Directory) the installation procedure will be rolled back. However, certain files remain in the destination directory. 

• An error occurs in the Kaspersky Security installer after clicking the Back button during custom installation. 

• Update will not be performed if attempted using an account included into the Users group of the operating system. 

• The SERVER_NAME macro cannot be displayed in the notifications informing about virus outbreaks. 

• User account in Unicode format cannot be used for specification of proxy authentication settings in the update task parameters. 

• While scanning a part of a multivolume archive, the application may assign the Corrupted status to such object and perform corresponding actions. 

• Anti-spam protection will be enabled automatically upon application upgrade even if it has been disabled. 

• If Australia is selected as the location for updates, the actual updating procedure uses the Ashmore and Cartier Islands as the location because both countries have identical letter codes. 

• Records about scanning of password-protected objects by Kaspersky Security are not saved in the event log of Kaspersky Administration Kit. 

• Upon an attempt to update from a user-defined FTP server in the active mode, the update is performed in passive mode when a proxy server is used. Active FTP mode is only available for direct FTP updates without a proxy. 

• The addresses of report recipients in the "CC" field of the report configuration must only be specified in SMTP format. 

• In Management Console installed on a computer running Microsoft Windows Vista problems may occur while displaying the Backup storage content. 

• If damaged anti-virus databases are used and update is started using a non-existent source (URL), update terminates with an error. However, instead of a precise error description the report will contain the string "No reserved update description".

• The feature for updating of the anti-virus and anti-spam databases does not function in FTP over HTTP mode. 

• Updates of the anti-spam databases via Kaspersky Administration Kit are only possible in complete update downloading mode beginning with Kaspersky Administration Kit 6.0. The mode for selective downloading of updates will only be supported beginning with Kaspersky Administration Kit 6.0 MP1. 

• First update of the anti-spam databases after application setup is always performed using one of the servers from the preset list.

Applies To:

• Kaspersky Security 5.5 for Microsoft Exchange Server 2003