Email messages do not reach BlackBerry devices after Kaspersky Security 9.0 for Microsoft Exchange Servers has been installed

 

 

Kaspersky Security 9.0 for Microsoft Exchange Servers

 
 
 

Email messages do not reach BlackBerry devices after Kaspersky Security 9.0 for Microsoft Exchange Servers has been installed

Back to "Troubleshooting"
2015 Jan 22 ID: 11671
 
 
 
 

Email messages processed by BlackBerry Enterprise Server cannot be delivered to BlackBerry mobile devices after a Kaspersky Security 9.0 for Microsoft Exchange Servers scan.

Reason

Message identifiers may change as a result of simultaneous processing by Kaspersky Security 9.0 for Microsoft Exchange Servers and BlackBerry Enterprise Server. In this case, the massage may fail to be delivered to BlackBerry mobile devices.

Solution

We recommend that you increase mail processing time on the BlackBerry Enterprise Server. This will allow the mail to be delivered to BlackBerry mobile devices after being scanned by Kaspersky Security 9.0 for Microsoft Exchange Servers.

 
 
 
 
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