When attempting to download or upload a Microsoft SharePoint portal file, you may encounter the following error: "The installed scanning software is currently unavailable. If the problem persists, contact your administrator". At the same time, the following event are reflected in the application event log:
The error occurs on the SharePoint server side, if the server does not provide the VSAPI interceptor with the body of the scanned file. This may happen because of a file access error in the SharePoint base.
The message "Antivirus scan timeout" may occur both in case of an actual timeout or any VSAPI scan error while scanning the file. The error "The installed scanning software is currently unavailable" actually means "Antivirus scan completed with an error".
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
For SharePoint Server 2007:
For SharePoint Server 2010:
For SharePoint Server 2013:
Components required to install the application:
Supported versions of SharePoint servers:
Supported operating systems:
For SharePoint Server 2007 x86 / x64:
Supported SQL servers:
Please let us know how we can make this website more comfortable for you
Enter your feedback here (max. 500 characters)
Thank you for submitting your feedback.
We will review your feedback shortly.