If nothing changes after you have restarted your computer, reinstall the app.
If nothing changes after you have restarted and reinstalled the app, get application trace files:
Send a request via My Kaspersky. Remember to describe the issue in detail and attach trace files. For instructions on using My Kaspersky, visit the respective FAQ page.
Trace files are saved:
The ~/Library folder is hidden. To hide or unhide a folder:
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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