Error connecting to the remote desktop of the computer with Kaspersky Small Office Security 5 for PC installed

 

 

Kaspersky Small Office Security 5 (PC)

 
 
 

Error connecting to the remote desktop of the computer with Kaspersky Small Office Security 5 for PC installed

Back to "Troubleshooting"
2017 Jan 31 ID: 13118
 
 
 
 

If you experience difficulties connecting to the remote desktop of a Windows computer on which Kaspersky Small Office Security 5 is installed:

  1. Open Settings in Kaspersky Small Office Security 5, by clicking the gear icon in the lower-left corner of the main window.

Image: the settings window of  Kaspersky Small Office Security 5

If you experience difficulties opening the application window, see this guide.

  1. In the Settings window, go to the Protection section and select Firewall.

Image: the settings window of  Kaspersky Small Office Security 5

  1. In the Firewall settings window, click the Configure packet rules link.

Image: Firewall settings in Kaspersky Small Office Security 5 

  1. In the Packet rules window, select Remote Desktop and click Edit.

Image: the packet rules window of  Kaspersky Small Office Security 5

  1. In the Action section of the Edit packet rule view, select Allow in the drop-down list and click Save.

Image: the Edit packet rule window of  Kaspersky Small Office Security 5

 
 
 
 
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