How to export an update report to a file in Kaspersky Anti-Virus 2018
Latest update: July 17, 2017
ID: 13614
To know the cause of the problems that occur during a Kaspersky Anti-Virus 2018 databases update, Kaspersky Lab Technical Support may ask for a detailed update report. Information on the progress of update tasks is recorded in the application report.
To get a detailed update report, do the following:
1. Enable the option of logging non-critical events.
- In the main window of Kaspersky Anti-Virus 2018, click the gear button .
- If you have problems opening the application window, see this guide.
- In the Settings window, go to the Additional section and select Reports and Quarantine in the right frame.
- In the Reports and Quarantine settings view, select the check box Log non-critical events.
2. Run a database update
Run the database update task in Kaspersky Anti-Virus 2018. Wait until it completes successfully or returns an error.
3. Save an update report to a file
- In the main window of Kaspersky Anti-Virus 2018, click Reports.
- For the guide on opening the application window, see this article.
- In the Reports window, click Detailed reports.
- In the Detailed reports window, select Update in the drop-down menu.
- In the upper-right part of the window, click Export.
- In the Save as dialog box, specify a file name and the folder where the report will be saved.
- Click Save.
- In the Detailed reports window, select the update task which did not complete successfully.
- In the right frame, click Details.
- In the window with the detailed report on the task, click Export.
- In the Save as dialog box, specify a file name and the folder where the report will be saved.
- Click Save.
4. Submit a request to Kaspersky Lab Technical Support
Archive the update report file (for example, using WinZip).
Create a request to Kaspersky Lab Technical Support via My Kaspersky. Please describe the problem in detail and attach your archived report.
For instructions on using My Kaspersky, visit the Online Help page.
5. Disable logging of non-critical events
- In the main window of Kaspersky Anti-Virus 2018, click the gear button . For the guide on opening the application window, see this article.
- In the Settings window, go to the Additional section and select Reports and Quarantine in the right frame.
- In the Reports and Quarantine settings view, clear the check box Log non-critical events.