1. In the main window of Kaspersky Total Security 2018, click the gear button .

1. If you have problems opening the application window, see this guide. 

2. In the Settings window, go to the Additional section and select Reports and Quarantine in the right frame.

3. In the Reports and Quarantine settings window, check Log non-critical events.

Run the database update task in Kaspersky Total Security 2018. Wait until it completes successfully or returns an error.

1. In the main window of Kaspersky Total Security 2018, click Reports.

2. If you have problems opening the application window, see this guide.

3. In the Reports window, click Detailed reports.

4. In the Detailed Reports window, choose Database Update from the drop-down menu and set the time period for the report.
5. Click Export....

6. In the Save as dialog box, enter a file name and specify the folder where the report will be saved.
7. Click Save.

8. In the Detailed reports window, select the update task which did not complete successfully.
9. In the right frame, click Details.

10. In the window with the detailed report on the task, click Export....

11. In the Save As dialog box, specify a file name and the folder in which the report will be saved.
12. Click Save.

Archive the update report file (for example, using WinZip).

Send a request to Kaspersky Lab Technical Support via the My Kaspersky portal. Please describe the problem in detail and attach your archived report.

For instructions on using My Kaspersky, visit the Online Help page.

1. In the main window of Kaspersky Total Security 2018, click the gear button . If you have problems opening the application window, see this guide.
2. In the Settings window, go to the Additional section and select Reports and Quarantine in the right frame.
3. In the Reports and Quarantine settings window, clear the check box Log non-critical events.