"Connection is not authorized" error

Cause

The application was unable to connect to your My Kaspersky account.

Solution

1. In the main application window, click on your My Kaspersky account and select Change account. 

2. Click Continue.

3. Enter your My Kaspersky account details and click Sign in. 

What to do if the error persists

If the issue persists, submit a request to Customer Service by choosing the topic of your request.