Kaspersky Security Center 10

How to generate a complete memory dump file in Windows Vista / Windows 7 / Windows 8

ID: 1771

Complexity

2013 Apr 11

Sometimes you may experience BSOD or a deadlock on a computer running Windows Vista or Windows 7 / Windows 8 after installing Kaspersky Anti-Virus when booting or starting a task, for example. Most probably there is a conflict between some hardware drivers or software and Kaspersky Anti-Virus.

Kaspersky Lab technical specialists may request a Windows Vista / Windows 7 / Windows 8 complete memory dump file for troubleshooting in this case.

By default, the operating system generates a kernel dump file, which is insufficient. A complete memory dump is required to find out the reason of BSOD.

To generate a complete memory dump file:

Click Start > right-click Computer and select Properties in the menu.
Click Advanced > Settings > Startup and Recovery > Settings > Write debugging information > Complete memory dump.
Click OK twice.

If there is no Complete memory dump option available in the Write debugging information section, please follow the instructions from the Microsoft knowledge base KB254649.

The Write debugging information section also contains the Dump file option allowing you to select a folder for saving the dump file. By default, it is saved in the %systemroot% folder and is named MEMORY.DMP.
Reproduce the issue and make sure a complete memory dump file has been successfully generated.
Attach this file to the Technical support request.

You should also include a detailed description of the issue in the request, along with a list of actions required to reproduce it.

It is recommended to archive the complete memory dump file to reduce its size before uploading to the Kaspersky Lab FTP server.

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Useful references

How to generate a complete memory dump in case of a Windows XP crash
How to generate a process dump under Windows Vista, Windows 7, Windows 8, Windows Server 2008 (R2)
How to generate a GetSystemInfo 4.1 report
How to generate a memory dump file with Dr.Watson for Windows XP / Windows Server 2003

Back to "Troubleshooting" section

Applies To:

Kaspersky Anti-Virus 6.0 R2 for Windows Workstations
Kaspersky Security Center 10
Kaspersky Anti-Virus 6.0 R2 SOS
Kaspersky Endpoint Security 10 for Windows (for workstations)
Kaspersky Endpoint Security 8 for Windows (for workstations)
Kaspersky Security Center 9

Kaspersky Security Center 10

Status: Supported

Database Update	Yes
Support	Yes
Error fix	Yes

Latest Version:

10.0.3361

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Files

Trial Version

What is this status?Version history

Database Update
Release of antivirus database updates (required to protect your computer/server/mobile device).
Support
Limited technical support is provided over phone and web for commercially licensed customers.
Error fix
Release of patches for the application (addressing detected bugs).

Kaspersky Security Center 10

Administration Server

Please note that RAM and CPU requirements of the Network Agent, Administration Server and Administration Console are the minimum requirements for installation of these components It is recommended that you use computers with a larger amount of RAM and a greater CPU frequency.

System requirements for Administration Server installation:

Operating system:
- Microsoft Windows Server 2003 or higher;
- Microsoft Windows Server 2003 х64 or higher;
- Microsoft Windows Server 2008;
- Microsoft Windows Server 2008 installed as Server Core;
- Microsoft Windows Server 2008 х64 SP1;
- Microsoft Windows Server 2008 R2;
- Microsoft Windows Server 2008 R2 installed as Server Core;
- Microsoft Windows Server 2012;
- Microsoft Windows Small Business Server 2003;
- Microsoft Windows Small Business Server 2008;
- Microsoft Windows Small Business Server 2011;
- Microsoft Windows XP Professional SP2 or higher;
- Microsoft Windows XP Professional x64 SP2 or higher;
- Microsoft Windows Vista Business / Enterprise / Ultimate SP1 or higher (x32/x64);
- Microsoft Windows 7 Professional/Enterprise/Ultimate (x32/x64);
- Microsoft Windows 8 (x32/x64);
Database server (can be installed on a separate computer):
- Microsoft SQL Express 2005.
- Microsoft SQL Express 2008.
- Microsoft SQL Express 2008 R2.
- Microsoft SQL Express 2012.
- Microsoft SQL Server 2005.
- Microsoft SQL Server 2008.
- Microsoft SQL Server 2008 R2.
- Microsoft SQL Server 2012.
- MySQL 5.0.67, 5.0.77, 5.0.85, 5.0.87(SP1), 5.0.91.
- MySQL Enterprise 5.0.60(SP1), 5.0.70, 5.0.82(SP1), 5.0.90.
Supported virtual platforms:
- VMware (Workstation 6.0 and ESXi 4.0);
- Microsoft Hyper-V;
- KVM integrated with Ubuntu 10.10;
- Microsoft VirtualPC 6.0.156.0;
- Parallels 4.0.6630;
- Oracle vm VirtualBox 4.0.4-70112 (Windows guest login only);
- Citrix XenServer 5.6.1 FP1.
Microsoft Data Access Components (MDAC) version 2.8 or higher.
Windows DAC 6.0.
Microsoft Windows® Installer 4.5
CPU: 1 GHz or higher. 1.4 GHz is a minimum for a 64-bit OS.
RAM: 1 GB.
Free disk space: 10 GB. When using System Management functionality, at least 100 GB of free disk space should be available.

Administration Console

Web Console

Web Server:
- Apache 2.2.9 or higher, 32-bit (for Windows);
- Apache 2.2.9 or higher, 32/64-bit (for Linux).
Operating system
- Microsoft Windows Server 2003 or higher;
- Windows Small Business Server 2003;
- Microsoft Windows Server 2003 x64 or higher;
- Microsoft Windows Server 2008;
- Microsoft Windows Server 2008 installed as Server Core;
- Microsoft Windows Server 2008 x64 SP1;
- Microsoft Windows Server 2008 x64 R2 SP1;
- Windows Small Business Server 2008;
- Microsoft Windows Server 2008 x64 installed as Server Core;
- Microsoft Windows Server 2008 x64 R2;
- Microsoft Windows Server 2008 x64 R2 installed as Server Core;
- Windows Small Business Server 2011;
- Microsoft Windows XP Professional SP2;
- Microsoft Windows XP Professional x64;
- Microsoft Windows Vista SP1;
- Microsoft Windows Vista SP1 x64;
- Microsoft Windows 7 SP1;
- Microsoft Windows 7 x 64 SP1;
- Microsoft Windows 8 (x32/x64).
Kaspersky Security Center Web-Console is managed via a web browser.

The following are the types and versions of web browsers, and the types and versions of operating systems that you can use to work with the application.
- Microsoft Internet Explorer 7.0 or higher on one of the following operating systems:
  - Microsoft® Windows® XP Professional SP2 or higher;
  - Microsoft Windows 7;
  - Microsoft Windows 8.
- Firefox 16.0 or 17.0 on one of the following operating systems:
  - Windows® operating systems:
    - Microsoft Windows XP Professional SP2 or higher;
    - Microsoft Windows 7;
    - Microsoft Windows 8.
  - Linux® 32-bit operating systems:
    - Fedora 16;
    - SUSE Linux® Enterprise Desktop 11 SP2;
    - Debian GNU/Linux® 6.0.5;
    - Mandriva Linux 2011;
    - Ubuntu 10.04 Server Edition;
    - Ubuntu 12.04 Desktop Edition.
  - Linux® 64-bit operating systems:
    - Red Hat® Enterprise Linux® 6.2 Server;
    - SUSE Linux® Enterprise Server 11 SP2;
    - SUSE Linux® Enterprise Server 11 SP2;
    - OpenSUSE Linux® 12.2;
    - Ubuntu 12.04 Server Edition;
- Safari 4 on one of the following operating systems:
  - Mac OS X 10.4 (Tiger);
  - Mac OS X 10.5 (Leopard);
  - Mac OS X 10.6 (Snow leopard).

Network Agent

Kaspersky Security Center 10

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Kaspersky Security Center 10

How to generate a complete memory dump file in Windows Vista / Windows 7 / Windows 8

Useful references

Applies To:

Kaspersky Security Center 10

Status: Supported

Download:

Documentation

Distributive

Packages for remote management

Database Update

Support

Error fix

Kaspersky Security Center 10

Administration Server

Administration Console

Web Console

Network Agent

Kaspersky Security Center 10

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Microsoft Gold Certified Partner Status

Red Hat Ready Partner Status

SUSE Technology Partner Status

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