If (un)installation process of a Kaspersky Lab home product finishes with an error, you should get the (un)installation tracing to diagnose the problem.
In Kaspersky Lab home product the (un)installation log is created automatically. The logs are automatically saved into the folder %temp% (usually C:\Windows\Temp or C:\Documents and Settings\<profile name>\LocalSettings\Temp) and might have the following names:
To find the tracing file of the program (un)installation, do the following:
In the Windows Vista OS by default Windows Installer version 4.0 is installed. If Windows Vista or Windows Installer version 4.0 is installed on your PC then by default when uninstalling programs the program uninstallation log is created with the name MSI<charset>.log (example, file named MSI8ba62.LOG) is created in the %TEMP% folder.
Sometimes the product (un)installation log may not be generated. In these cases it is recommended to enable the (un)installation log manually. To get installation/uninstallation tracing, do the following:
To have quick access to the folder in which the program installation/uninstallation log is saved, click Start > Run > enter %temp% in the Open field > Enter.
Installer log is created when installing or uninstalling the application, each time under unique name. If the Temp folder already has logs with the name MSI*.log created during previous installations, then in order to find the necessary log look for the log with the latest creation date/time.
If installation process of a Kaspersky Lab home product finishes with an error, you need also to attach to the request to Kaspersky Lab Technical Support created via My Kaspersky Account the product installation report files:
You can find detailed instructions on how to work with My Account in FAQ for My Kaspersky Account.
How to register in My Kaspersky Account?
Release of antivirus database updates (required to protect your computer/server/mobile device).
Limited technical support is provided over phone and web for commercially licensed customers.
Release of patches for the application (addressing detected bugs).
To display the product’s interface optimally it is recommended to use standard screen resolution not less than 800x600 pixels.
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