After the installation of a Kaspersky Lab product, Windows Vista may "blue screen", e.g. while the computer is being started or if some task is being executed. There might be a conflict either with your computer software or with some drivers and Kaspersky Lab product.
If such a problem arises, Kaspersky Lab Technical Support should receive a full memory dump file. For this, do the following:
By default the operating system creates a kernel memory dump which is not enough to find out the reason for the failure. In this case a complete memory dump is necessary. You can get complete memory dump the following way:
In the Write debugging information section in the Dump file field you can choose the folder where the created dump should be saved. By default, the dump file is created by the operating system in its own folder in the MEMORY.DMP file. 25 GB of free space on the disk or more are necessary to successfully save the complete memory dump upon the system crash.
See how to manage My Account in FAQ for My Account.
How to get a Complete memory dump when system hangsHow to get dumps of Dr. Watson program?How to upload a file using FTP when I create a request to Kaspersky Lab Technical Support?
Release of antivirus database updates (required to protect your computer/server/mobile device).
Limited technical support is provided over phone and web for commercially licensed customers.
Release of patches for the application (addressing detected bugs).
To display the product’s interface optimally it is recommended to use standard screen resolution not less than 800x600 pixels.
Please let us know what you think about the site new design, improvements we could add and any errors we need to eliminate.