Kaspersky Internet Security 2010

 
 
 
 

How to remove F-Secure products?

Back to "Installation / Uninstallation"
2012 Aug 28 ID: 2238
 
 
 
 
Sometimes after removal of F-Secure anti-virus software with the standard means and the computer restart some records may still remain in the system registry and prevent a Kaspersky Lab 2010 product from installation. Thus, it is very important to remove F-Secure before installation of a Kaspersky Lab 2010 product. Before the files are copied onto a hard disk the Setup Wizard scans the disk for software incompatible with Kaspersky Lab applications. Records in the system registry are recognized by the Setup Wizard as fully installed F-Secure software, even though the product was removed and is no longer installed on the PC. As a result Kaspersky Lab Setup Wizard asks to delete the detected incompatible software manually and terminates the installation process.

How to uninstall F-Secure anti-virus using standard Microsoft Windows tools:

  • in the bottom left corner click the Start button
  • perform the following actions:
    • for Windows XP:
      • select the Control Panel item

      • in the Control Panel window click Add or Remove programs

    • for Windows Vista and Windows 7:
      • select the Control Panel item

      • in the Control Panel window click Programs

      • in the Programs window select Programs and components

  • in the list of programs select the F-Secure anti-virus
  • perform the following actions:
    • for Windows XP:
      • click the button Change/Remove (if you are offered to remove some common files click the button Yes, for all)
    • for Windows Vista and Windows 7:
      • double-click the application name
      • in the Programs and Features window click the Yes button
  • in the Setup Wizard, select the Delete all option
  • in the Setup Wizard, click the Start button. Wait until F-Secure is uninstalled
  • if the uninstallation process is successfully completed, you will be asked to restart your computer
  • in the Setup Wizard, select the option Restart now (recommended)
  • click the Done button

Try to install your Kaspersky Lab 2010 product once again.

As a result F-Secure anti-virus will be removed from your computer. If F-Secure anti-virus has been successfully removed from your computer you do not need to perform the following steps. If an error message informs that F-Secure anti-virus removal was unsuccessful you will have to delete F-Secure anti-virus using a special utility.

Special utility Uninstallation Tool.exe to uninstall F-Secure software

In order to remove F-Secure software, you can use a special utility Uninstallation Tool.exe (UNINSTALLATION TOOL (C) F-Secure Corporation. Distributed under the terms of the F-Secure License Terms). In order to remove the software, perform the following actions:
  • download the Uninstallation Tool.exe file. The uninstallation tool does not delete F-Secure products installed in the folders С:\Windows, С:\Documents and Settings, C:\Program Files
  • carefully read the readme.txt file before running the uninstallation tool

  • run the UninstallationTool.exe file by double-clicking it
  • in the F-Secure Uninstallation Tool 3.0 - InstallShield Wizard window select I accept the terms in the license agreement
  • click the Next button
  • wait until the process is completed

  • this will clear the directory in which the F-Secure's software was installed. After the uninstallation process your computer will be restarted.

Try to install your Kaspersky Lab 2010 product once again.

If all remains of your previous anti-virus software were removed, or you have not had any anti-virus software installed on your computer, but you cannot install a Kaspersky Lab 2010 product, then create a request to Kaspersky Lab Technical Support via the HelpDesk webform. Attach to your request a report created using Getsysteminfo.

In the HelpDesk webform, do not forget to describe the problem and actions which are required to be performed to reproduce the problem in all details.

 
 
 
 
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Applies To:

  • Kaspersky Internet Security 2010
  • Kaspersky Anti-Virus 2010