Kaspersky Anti-Virus 6.0 R2 SOS

 
 
 

Possible activation errors for Kaspersky Anti-Virus version 6.0.4.x

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2011 Dec 22 ID: 2531
 
 
 
 
Concerning to:
  • Kaspersky Anti-Virus 6.0 for Windows Workstations, version 6.0.4.x
  • Kaspersky Anti-Virus 6.0 SOS, version 6.0.4.x
  • Kaspersky Anti-Virus 6.0 for Windows Servers, version 6.0.4.x
  • This article explains the activation errors you may get during Kaspersky Anti-Virus version 6.0.4.x installation process.

     

    When trying to activate the product with an activation code, you may get the following errors:

     

    • When trying to activate the product with an activation code, you get an Incorrect activation code error.

    There are two possible reasons for this error:

      • You mistyped the activation code.


    Solution
    : Make sure you type in the activation code correctly. An activation code is a combination of 20 symbols. 4 blocks, each containing 5 symbols. Like this: XXXXX-XXXXX-XXXXX-XXXXX

      • The activation code you entered belongs to another product.

    Solution: Make sure you type in the activation code that belongs to the product being installed. For example, while installing Kaspersky Anti-Virus 6.0 for Windows Workstations 6.0.4.x, you have typed in a code for Kaspersky Anti-Virus 2010 or Kaspersky Anti-Virus 6.0 for Windows Servers 6.0.4.x.

    • When trying to activate the product with an activation code, you get a System date is incorrect error.


      • The system date settings on your PC are incorrect.

    Solution: check the system date (Time, Date, Time Zone) settings on your PC. Make sure they are correct.

    When trying to activate the product with a key file, you may get the following errors:

     

    • When you add a key file, a message Cannot add xxxxxxxx.key. License is not compatible with this application is displayed.

       
      • You are trying to add a key file that belongs to another product.

    Solution: Make sure you type in the activation code that belongs to the product being installed. For example, while installing Kaspersky Anti-Virus for Windows Workstations version 6.0.4.x, you have used a key file for Kaspersky Anti-Virus for Windows Servers 6.0.4.x.

    • When you add a key file, a message Cannot add xxxxxxxx.key. License has expired is displayed.

    There are two possible reasons for this error:

      • The system date settings on your PC are incorrect.

    Solution: check the system date (Time, Date, Time Zone) settings on your PC. Make sure they are correct.

      • The license has expired. Your system date settings are correct.

    Solution: Please contact our technical support service for key file replacement. Fill in a HelpDesk request indicating the following info about the license you purchased: date and place of purchase, license-holder, and key file number. Attach your key file to the request as well.

    • When you add a key file, a message Cannot add xxxxxxxx.key. System date is incorrect is displayed.


      • The system date settings on your PC are incorrect.

    Solution: check the system date (Time, Date, Time Zone) settings on your PC. Make sure they are correct.

    InformationIf you still cannot solve the problem with product activation, please contact Kaspersy Lab’s technical support service. Fill in a HelpDesk request with a detailed description of the situation.

     
     
     
     
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