After installing Kaspersky Anti-Virus version 6.0 MP4, you may experience system instability on computer startup or while performing some tasks. Most likely, the reason is a conflict between Kaspersky Lab software and some hardware drivers or other vendors' software installed on your computer. When you address Kaspersky Lab Technical Support service, it is highly probable that you will be asked to collect application trace files to expedite troubleshooting.
How to collect application trace files:
It is necessary to have the option Show hidden files and folders enabled.
How to generate a traces file using GUI in Kaspersky Anti-Virus version 6.0 MP4
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
One of the following operating systems installed:
- Intel Pentium 400 MHz 32-bit (x86) / 64-bit (x64) processor, or higher (or a compatible equivalent),
- free 512 MB RAM.
- Intel Pentium 1 GHz 32-bit (x86) / 1,4 GHz 64-bit (x64) processor, or higher (or a compatible equivalent).
- free 1 GB RAM.
Kaspersky Anti-Virus for Windows Servers version 6.0.4.x has passed a full cycle of testing on:
Please be advised that Kaspersky Anti-Virus 6.0 for Windows Servers MP4 does not support IA-64 processor architecture (Itanium).
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