After installing Kaspersky Anti-Virus version 6.0 MP4 you may experience a situation when your operating system is unstable at computer start-up, for example, or you get an operating system error message when starting some task. Most likely it means there is a conflict between Kaspersky Lab software and some hardware drivers or software installed in your computer. When you address Kaspersky Lab Technical Support service, it is highly probable that you will be asked to gather application trace files to help in troubleshooting your situation.
How to gather application trace files:
It is necessary to have the option Show hidden files and folders enabled.
How to generate a traces file using GUI in Kaspersky Anti-Virus version 6.0 MP4
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
300 MB free hard drive space.
Microsoft Internet Explorer 6.0, or higher (for updating application databases and program modules via the Internet).
Microsoft Windows Installer 2.0 or higher.
Minimum configuration depending on operating system:
- Intel Pentium 300 MHz 32-bit (x86) / 64-bit (x64) processor, or higher (or a compatible equivalent).
- free 256 MB RAM.
- Intel Pentium 800 MHz 32-bit (x86) / 64-bit (x64) processor, or higher (or a compatible equivalent).
- free 512 MB RAM.
To display the product's interface optimally it is recommended to use standard screen resolution not less than 800x600 pixels.
To install Kaspersky Anti-Virus 6.0 SOS MP4 on Windows Vista/Windows 7 OS, you must disable the option System Restore in system properties. This is required because if you have the option System Restore enabled, the system will need additional 500 MB of free disk space for successful installation of Kaspersky Anti-Virus.
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