While creating a request to Kaspersky Lab Technical Support, you can send additional files (reports, screen shots, dump files etc.) which can help to resolve your problem.
If file size is less than 2 MB, then you are recommended to upload this file via a web form. Otherwise, you need to upload files using the FTP option.
In order to upload a file using the FTP option, perform the following actions:
How to get Complete memory dump under Windows Vista with a Kaspersky Lab product installed?How to get a complete memory dump if Windows Vista OS hangs?How to get a Complete memory dump when system hangsHow to generate a process dump under Windows Vista with a Kaspersky Lab product installedHow to get Complete memory dump when the operating system crashes under Windows Vista with Kaspersky Lab product installed?
Release of antivirus database updates (required to protect your computer/server/mobile device).
Limited technical support is provided over phone and web for commercially licensed customers.
Release of patches for the application (addressing detected bugs).
To display the product’s interface optimally it is recommended to use standard screen resolution not less than 800x600 pixels.
Please let us know what you think about the site new design, improvements we could add and any errors we need to eliminate.