After the installation of a Kaspersky Lab product, Windows 7 may "blue screen", e.g. while the computer is being started or if some task is being executed. It might be a conflict either with your computer software or with some drivers. If such a problem arises, then in order to rectify the problem, Kaspersky Lab Technical Support should receive a full memory dump file.
By default the operating system creates a small memory dump that is not enough to find out the reason for the failure, a complete memory dump is necessary for it. Configure it the following way:
If the Complete memory dump variant is unavailable in the Write debugging information section, perform the following actions:
By default, this file will be created by the operating system in its own folder in MEMORY.DMP file.
You can specify any folder to save a dump file in the Dump file field located in the Write debugging information section of the Startup and Recovery window.
25 GB of free space on the disk or more are necessary to successfully save the complete memory dump upon the system crash.
Create a request to Kaspersky Lab Technical Support via My Kaspersky Account. Attach to the request the created dump file.
Read FAQ for My Kaspersky Account to find detailed instructions on how to work with the service.
How to upload a file using FTP when I create a request to Kaspersky Lab Technical Support?
Release of antivirus database updates (required to protect your computer/server/mobile device).
Limited technical support is provided over phone and web for commercially licensed customers.
Release of patches for the application (addressing detected bugs).
To display the product’s interface optimally it is recommended to use standard screen resolution not less than 800x600 pixels.
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