1. Click Start in the left lower corner of the screen.
2. Right-click the Computer item and then select Properties from the context menu that will open.

   

3. In the left menu of the window that will open click Advanced system settings.

   

4. In the System Properties window on the Advanced tab in the Startup and Recovery section, click the Settings... button.

   

5. In the Startup and Recovery window in the Write debugging information section, select Complete memory dump from the drop-down menu.
6. Click the OK button.

If the Complete memory dump variant is unavailable in the Write debugging information section, perform the following actions:

1. run the msconfig utility:
   • in the left lower part of the screen, click the Start button
   • select the Computer item
   • in the address line, enter msconfig and press Enter

or

• press simultaneously the buttons Windows and R on the keyboard
• in the Open field of the Run window enter msconfig and then click the OK button
1. go to the Boot tab in the System Configuration window and then click the Advanced options... button
2. check Maximum memory and specify the 2046 value
3. click the OK button
4. click the OK button in the System Configuration window
5. in the System Configuration dialog window that will open, click the Restart button to apply the changes. Before restarting your operating system, save all open files and close all run applications.
6. wait until your operating system restarts.

By default, this file will be created by the operating system in its own folder in MEMORY.DMP file.

You can specify any folder to save a dump file in the Dump file field located in the Write debugging information section of the Startup and Recovery window.

25 GB of free space on the disk or more are necessary to successfully save the complete memory dump upon the system crash.

1. Enable the option of creating complete memory dump files by pressing the key combination right Ctrl+Scroll Lock+Scroll Lock. To do so, perform the following actions:
   • Download and unpack the archive Manual_Dump_ps2.zip or Manual_Dump_usb.zip:
     • For PS/2 keyboards: Manual_Dump_ps2.zip.
     • For USB keyboards: Manual_Dump_usb.zip. Only for OS Windows Vista SP1 (with the update installed), Windows Vista SP2, Windows 7. See how to donload the file on the following web pages:
       • For users of Windows 8.
       • For users of Windows 7.
       • For users of Windows Vista.
   • Run the file ManualDump_ON.reg.
   • Click the OK button in the dialog window that will open.
2. Restart your computer or reconnect your keyboard.
3. Reproduce the problem once again.
4. Keeping pressed the right Ctrl key double-press the Scroll key on the keyboard.
5. Wait until the dump file is created and the system starts in the standard mode.
6. Make sure that the dump file is successfully created.
7. Disable the option of creating dump files by pressing the key combination right Ctrl+Scroll Lock+Scroll Lock. To do so, run the file ManualDump_OFF.reg from the downloaded archive.
8. Click the OK button in the dialog window that will open.
9. Restart your computer.

Create a request to Kaspersky Lab Technical Support via My Kaspersky Account. Attach to the request the created dump file.

Read FAQ for My Kaspersky Account to find detailed instructions on how to work with the service.