I forgot my secret code to Kaspersky Mobile Security 9.0. What should I do?



Kaspersky Mobile Security 9.0 (Symbian)


I forgot my secret code to Kaspersky Mobile Security 9.0. What should I do?

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2012 Jul 31 ID: 3168

Applies to:
  • Kaspersky Mobile Security 9.0 (for Symbian-smartphones series 60 UI)
  • Kaspersky Mobile Security 9.0 (for Windows Mobile 5.0/6.0/6.1/6.5)
  • The secret code is used to prevent unauthorized access to the settings of the application, for removing the program and accessing the encrypted data in Kaspersky Mobile Security 9.0.

    If you miss/forget your secret code to Kaspersky Mobile Security 9.0, you will not be able to access the application.

    In Kaspersky Mobile Security 9.0 Maintenance Pack 2 you can reset your secret code. During installation of the application you can specify an email address which will be used to reset your secret code. You can find detailed instructions on how to reset your secret code in the following articles of Kaspersky Lab Knowledge Base:

    In previous versions of Kaspersky Mobile Security 9.0 (earlier than Maintenance Pack 2) secret code restore is not supported. In this case, the application can be uninstalled only by performing hard reset or mobile device OS patching.

    In order to get more detailed information, Kaspersky Lab specialists recommend to contact manufacturer's service support centers of your mobile device or go to the official manufacturer's site:

    If you cannot use the Hard Reset fucntion (for example, important data are stored on the mobile device), create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service.

    WarningYou are required to provide the following data:

      • detailed description of the problem
      • IMEI of your mobile device
      • proof of IMEI ownership (for example, a receipt and box photo).
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