The secret code is used to prevent unauthorized access to the settings of the application, for removing the program and accessing the encrypted data in Kaspersky Mobile Security 9.0.
If you miss/forget your secret code to Kaspersky Mobile Security 9.0, you will not be able to access the application.
In Kaspersky Mobile Security 9.0 Maintenance Pack 2 you can reset your secret code. During installation of the application you can specify an email address which will be used to reset your secret code. You can find detailed instructions on how to reset your secret code in the following articles of Kaspersky Lab Knowledge Base:
In previous versions of Kaspersky Mobile Security 9.0 (earlier than Maintenance Pack 2) secret code restore is not supported. In this case, the application can be uninstalled only by performing hard reset or mobile device OS patching.
In order to get more detailed information, Kaspersky Lab specialists recommend to contact manufacturer's service support centers of your mobile device or go to the official manufacturer's site:
If you cannot use the Hard Reset fucntion (for example, important data are stored on the mobile device), create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service.
You are required to provide the following data:
How to enter a secret code in Kaspersky Mobile Security 9.0 (Windows Mobile)?I have forgotten my secret code for Kaspersky Mobile Security 9.0 (Symbian OS). What should I do?
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
With the growth of malware that is specifically targeting smartphones, Kaspersky Mobile Security provides world-class protection whenever you use your Android smartphone to bank, shop, surf the web or chat with friends.
The application has been tested on the following mobile devices:
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