In order to get a report file using Problem Steps Recorder (© Microsoft Corporation), perform the following actions:

1. In the left lower corner of the screen click the Start button.
2. In the Search field enter psr.exe.
3. Press Enter on the keyboard.

4. As a result the Problems Steps Recorder window opens.

   By default, the maximum number of screenshots is 25. If you create 28 screenshots, then the first three screenshots will not be displayed. In order to save all the required screenshots, you need to change the utility settings. For this, do the following:

   • In the right part of the Problems Steps Recorder window click the down arrow and select the Settings... item from the drop-down menu.
   • In the Problem Steps Recorder Settings window change the number in the Number of recent screen capture to store field.
   • If you do not want to save screenshots, then select No for the Enable screen capture option.
   • Click the OK button.

5. To start recording, click the Start Record button.

6. Reproduce all the steps you need to record
7. To make the report more detailed and understandable, you can add comments while performing the actions. In order to do so click the Add Comment button:

8. Use your mouse to select the required area.
9. Enter the required comment in the Highlight Problem and Comment window.
10. Click the OK button.

11. After the required process is performed, click the Stop Record button.

12. In the dialog window Save as, enter the required file name in the File name field.
13. Select the required place to save the file (by default, the file is saved on your Desktop).
14. Click the Save button.

15. The created html file is added to a zip-archive.

In order to view the logging results, perform the following actions:

• Unpack the archive (you can use, for example, WinZip).
• Open the folder you unpacked, and double-click the report file to open it.
• The report will open in your default Internet browser.

See how to manage My Kaspersky Account in FAQ for My Kaspersky Account.