The operating system Windows 7 includes the utility Problem Steps Recorder (© Microsoft Corporation). You can use Problem Steps Recorder (© Microsoft Corporation) to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click. In order to secure your personal data protection, the created report file does not contain personal or confidential information (for example, logins and passwords).
Once you capture these steps, you can save them to a file that can be used by Technical support specialists to eliminate the problem appeared on your computer.
In order to get a report file using Problem Steps Recorder (© Microsoft Corporation), perform the following actions:
By default, the maximum number of screenshots is 25. If you create 28 screenshots, then the first three screenshots will not be displayed. In order to save all the required screenshots, you need to change the utility settings. For this, do the following:
In order to view the logging results, perform the following actions:
See how to manage My Kaspersky Account in FAQ for My Kaspersky Account.
Release of antivirus database updates (required to protect your computer/server/mobile device).
Limited technical support is provided over phone and web for commercially licensed customers.
Release of patches for the application (addressing detected bugs).
To display the product’s interface optimally it is recommended to use standard screen resolution not less than 800x600 pixels.
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