Information in this article applies to all Kaspersky Lab applications for Microsoft Windows operating systems
After installing a Kaspersky Lab
product, MS Windows may "blue screen" or freeze, e.g. while booting or when executing some task. It might be a conflict between the software you have installed or some drivers and a Kaspersky Lab
product. If such a problem arises, Kaspersky Lab Technical Support
should receive a GetSystemInfo
There are two versions of GetSystemInfo for different operating systems:
GetSystemInfo version 3.0
GetSystemInfo version 4.1
Windows NT 4.0 Workstation
Windows NT 4.0 Server
Windows 2000 Professional
Windows 2000 Server
Windows Servers 2003
Windows Servers 2008
How to generate a GetSystemInfo 3.0 utility report in Windows Explorer:
- download and extract the archive GetSysteminfo.zip [ZIP, 144KB];
- run GetSystemInfo.exe on the issuing computer;
- select a location to save the sysinfo.txt file and click the button Save.
- wait for the utility to complete.
How to generate a GetSystemInfo 3.0 report from command line prompt
The utility can be launched from the command line with the following keys:
- /s - this key launches the GetSystemInfo utility in 'silent mode': in this case the process of report creation is not displayed on the screen.
- /r=[path and/or name of the report file] - the key launches the utility and allows to specify the folder in which the final report file will be saved, and to define the file name (if the name is not defined yet) (e.g. getsysteminfo.exe /r=c:\report.txt, the report file will be created in the root directory of the disk C with the name report.txt).
- /NB - this key is used together with the key /r. if these keys are used the name of the final report file will contain NetBIOS of your computer (e.g. getsysteminfo.exe /r=c:\ /NB , as a result the report file of the utility will be created in the root directory of the disk C with the name of the kind [NetBIOS computer name].txt)
- /IP - this key is used together with the key /r. if these keys are used, the name of the final report file will contain the IP address of your computer (e.g. getsysteminfo.exe /r=c:\ /IP, as a result the report file of the utility will be created in the root directory of the disk C with a name like [your_computer_IP].txt)
If Application Activity is enabled in the Proactive Defense component, the following message might be displayed when running the GetSystemInfo 3.0 utility:
In this case activate the Skip option and enable the Apply to all checkbox.
Submitting the report
You should attach the generated report file (sysinfo.txt by default) to the Technical Support request along with a detailed description of the issue and a list of steps required to reproduce the situation.