Kaspersky PURE Release 2

 
 
 

Fail to install Kaspersky PURE / PURE R2 due to 'remains' of Anti-Virus AVG8 in the system

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2012 Aug 03 ID: 3385
 
 
 
 

Applies to Kaspersky PURE / PURE R2



Incompatible software AVG8 is automatically detected and uninstalled during the installation of Kaspersky PURE. If you want to uninstall the software manually before the Kaspersky PURE installation, then perform the following actions:

How to remove AVG8 anti-virus using standard Microsoft Windows means

  • in the bottom left corner click the Start button
  • perform the following actions:
    • for Windows XP:
      • select the Control Panel item

      • in the Control Panel window click Add or Remove programs

    • for Windows Vista and Windows 7:
      • select the Control Panel item

      • in the Control Panel window click Programs

      • in the Programs window select Programs and components

  • in the list of programs select the AVG8 anti-virus
  • perform the following actions:
    • for Windows XP:
      • click the button Change/Remove (if you are offered to remove some common files click the button Yes, for all)
    • for Windows Vista and Windows 7:
      • double-click the application name
      • in the Programs and components window click the Yes button
  • the process of system scan will start. Wait until the process is completed
  • in the window that will open confirm that you want to remove the product by clicking the Yes button. Wait until the process is uninstallation is completed
  • you will be asked to restart your computer to completely uninstall AVG8 from your computer
  • click the OK button.

Install Kaspersky PUREKaspersky PURE R2 once again.

As a result AVG8 anti-virus will be removed from your computer. If AVG8 anti-virus has been successfully removed from your computer you do not need to perform the following steps. If an error message informs that AVG8 anti-virus removal was unsuccessful you will have to delete AVG8 anti-virus manually.

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How to remove AVG8 anti-virus using the utility AVG8_Kleaner

In order to completely remove the AVG8 anti-virus from your computer, use a special utility avg_remover_stf_x86.zip / avg_remover_stf_x64.zip. In order to do this, perform the following actions:

  • Dwonload the required archive with the utility:
  • Unpack the archive avg_remover_stf_x86.zip (for 32-bit operating systems) or avg_remover_stf_x64.zip (for 64-bit operating systems), for example, using WinZip.
  • Run the file avg_remover_stf_x86.exe / avg_remover_stf_x64.exe.
  • Wait until the removing process completes. Close all programs on the computer and click Yes.

 

  • Restart your computer.

Install Kaspersky PUREKaspersky PURE R2 once again.

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What to do, if the solutions above did not help

If all remains of your previous anti-virus software were removed, or you have not had any anti-virus software installed on your computer, but you cannot install Kaspersky PURE / Kaspersky PURE R2, then create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Attach to your request a report created using Getsysteminfo.

In the request, do not forget to describe the problem and actions which are required to be performed to reproduce the problem in all details.

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