Applies to Kaspersky PURE / PURE R2
If Kaspersky PURE / PURE R2 is installed on your computer and returns an "unknown error", then create a request to Kaspersky Lab Technical Support service via My Kaspersky Account.
In order to create a request to Kaspersky Lab Technical Support service via My Kaspersky Account, perform the following actions:
If an activation code is attached to My Kaspersky Account, the list of request types will contain more items.
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Release of antivirus database updates (required to protect your computer/server/mobile device).
Limited technical support is provided over phone and web for commercially licensed customers.
Release of patches for the application (addressing detected bugs).
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