Try to install Kaspersky PURE / Kaspersky PURE R2 once again.
If all remains of your previous anti-virus software were removed, or you have not had any anti-virus software installed on your computer, but you cannot install Kaspersky PURE/ Kaspersky PURE 2, then create a request to Kaspersky Lab Technical Support via the service My Kaspersky Account. Attach to your request a report created using Getsysteminfo.
In the request, do not forget to describe the problem and actions which are required to be performed to reproduce the problem in all details.
How to reboot your PC in Safe mode
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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