Sometimes to rectify malfunctioning of a Kaspersky Lab product Kaspersky Lab experts need a dump of a process.
Under Windows Vista OS you can generate a dump for any process loaded in the RAM using Windows Task Manager. In order to get the process dump, do the following:
AVP.EXE – is the name of the process for Kaspersky Lab products. You can find detailed info on how to create dump of the avp.exe process in KB5764.
How to get a Complete memory dump when system hangsHow to get dump of AVP.EXE process for 2009/2010 products and for Kaspersky PURE/ PURE R2
Release of antivirus database updates (required to protect your computer/server/mobile device).
Limited technical support is provided over phone and web for commercially licensed customers.
Release of patches for the application (addressing detected bugs).
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