1. Download the archive GetSystemInfo5.0.zip [ZIP, 1 MB] or an executable file GetSystemInfo5.0.exe [EXE, 2,17 MB]. See how to download a file:
   • For users of Windows 8
   • For users of Windows 7
   • For users of Windows Vista
2. Save the downloaded file on the Desktop of a problem computer. For this, perform the following actions:
   • For Windows Vista/7/8: At the bottom of the screen on the panel that appears on the Save button click the arrow button, and select Save as from the menu.

• For Windows XP: In the open window, click the Save button.

3. In the Save as window select Desktop and click the Save button.

The file is saved to the Desktop.

1. Go to the Desktop.
2. Locate the downloaded file.

See how to open Desktop:

• Under Windows 8
• Under Windows 7
• Under Windows Vista

If you downloaded and saved an executable file GetSystemInfo5.0.exe, then on the problem computer:

1. Find the executable file in the folder where you saved the file.
2. Double-click the file to run it.

If you downloaded and saved the archive GetSystemInfo5.0.zip, then:

1. Find the archive in the folder where you saved the file.
2. Extract the file from the archive (using WinZip, for example).
3. Open the folder with the archive and double-click the executable file to run it.

1. Run GetSystemInfo5.0.exe on a problem computer. 
2. In the window GetSystemInfo - End User License Agreement click Accept. 

3. By default the created report is saved on the Desktop. If you agree to save the created report on the Desktop, then click the button Create Report in the right part of the window.

4. If you want to change the file location, then click the browse button and select another location where the file should be saved. Click the button Create Report in the right part of the window.

5. Wait until the utility work is completed.
6. Depending on access to the Internet, perform the following actions:

• If you have direct access to the Internet, then you can upload the created report to the website getsysteminfo.com.
  To automatically copy the address page to the clipboard, in the Success window check the box Add url to clipboard (checked by default).
  To send a report, in the Success window click Send.

A web page with your GetSystemInfo report will open in your default web browser.
You can add a report address to any text file by pressing the keys Ctrl+V.

• If you do not have direct access to the Internet, then in the Success window click Cancel.

7. Close the GetSystemInfo window.

1. Run GetSystemInfo5.0.exe on a problem computer. 
2. In the window GetSystemInfo - End User License Agreement click Accept. 

3. Click the Settings button in the upper right corner of the window.

4. To create the maximum detailed report move the Settings slider to the Maximum position.
5. Click OK to close the Settings window.

6. By default the created report is saved on the Desktop. If you agree to save the created report on the Desktop, then click the button Create Report in the right part of the window.

7. If you want to change the file location, then click the browse button and select another location where the file should be saved. Click the button Create Report in the right part of the window.

8. Wait until the utility work is completed.
9. Depending on access to the Internet, perform the following actions:

• If you have direct access to the Internet, then you can upload the created report to the website getsysteminfo.com.
  To automatically copy the address page to the clipboard, in the Success window check the box Add url to clipboard (checked by default).
  To send a report, in the Success window click Send.

A web page with your GetSystemInfo report will open in your default web browser.
You can add a report address to any text file by pressing the keys Ctrl+V.

• If you do not have direct access to the Internet, then in the Success window click Cancel.

10. Close the GetSystemInfo window.

Before sending the created report to Kaspersky Lab for analysis, you need to find it on your computer.

If you did not change the file location when creating a report, then the file is saved on the Desktop.

If you changed the file location (by clicking browse), then the file is saved into the specified folder.

Open the folder where you saved the file and check if the file resides in the folder.

1. Create a request to Kaspersky Lab Technical Support via My Account. For more info see FAQ for My Account.
2. Give the report address on the Internet in your request.
3. Attach a report file to your request (the default name is GetSystemInfo_<COMPUTER NAME>_<user name>_YYYY_MM_DD.zip).
4. Send the created request to Kaspersky Lab Technical Support.