Kaspersky Internet Security 2011

 
 
 
 

Kaspersky Internet Security 2011 displays message: "Databases are corrupted"

Back to "Activation errors"
2012 Sep 25 ID: 3769
 
 
 
 

Applies to Kaspersky Internet Security 2011

After Kaspersky Internet Security 2011 is started the following message may be displayed:

If the "Databases are corrupted" message is also followed by the message "Black list of is corrupted", then in order to resolve the problem, perform the actions described in the article KB3876.

If only the "Databases are corrupted" message is displayed on the screen, then, in order to eliminate the problem, perform the following:

1. Try to update databases

In the dialog window that informs you that "Databases are corrupted", click the Update now link

OR

Run the databases update process via the application interface. In order to do so, perform the following:

  1. open the application main window
  2. in the left part of the window select My Update Center
  3. click the Run update button
  4. wait until the update process is over
  5. make sure the product is updated and functions normally
  6. close the application main window.

2. Restart Kaspersky Internet Security 2011 and try to update databases

If the update process ends with the same error, then try to restart the application and update  the databases once again. In order to do so, perform the following actions:

  1. right-click the application icon in the right lower part of the screen in the Taskbar notification area
  2. select Exit from the context menu that will open
  3. start the application. To do so, select StartAll programsKaspersky Internet Security 2011Kaspersky Internet Security 2011
  4. start the update process via the application interface as it is described above.

3. Roll back to previous databases

Roll back to the previous databases. After the databases are rolled back start the databases update process. Wait until the process is completed. Make sure that the databases are successfully updated.

4. Restore initial state of the application

If the problem has not been eliminated after you performed actions described above, then run the Kaspersky Anti-Virus 2011 repair process.

5. Contact Kaspersky Lab Technical Support

If the recommendations given above did not help you to rectify the problem, send a request with the detailed description to Kaspersky Lab Technical Support via the My Kaspersky Account service. Attach the following files:

 
 
 
 
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