Applies to:Kaspersky Internet Security 2011
Kaspersky Anti-Virus 2011
The causes of the error might be:
- no Internet connection on the computer
- no rule for a Kaspersky Lab’s product is created in the allowing rules of the Firewall installed on the PC
- incorrect system date is set on your PC
Resolution: check if you have the Internet access (by launching the browser Internet Explorer). If Firewall is installed on your computer, make sure that an allowing rule is created for the process avp.exe in the Firewall settings.
Firewall secures your computer protection on local networks and Internet. Firewall is a program which monitors data transfered via Internet or local networks. According to the Firewall settings, it blocks or allows data transferring.
You can find detailed instructions on how to check whether the system date is set correctly in KB3508
If the recommendations described above did not help to resolve the problem, try to activate later (in about an hour).
If the error is generated again, contact Kaspersky Lab Technical Support via the HelpDesk web form.