Kaspersky Internet Security 2011

 
 
 

After I have installed Kaspersky Internet Security 2011, Internet pages are imaged incorrectly or do not download at all. What should I do?

Back to "Troubleshooting"
2012 Jan 23 ID: 4060
 
 
 
 

Applies to Kaspersky Internet Security 2011

After installation of Kaspersky Internet Security 2011 some Internet pages can be imaged incorrectly. If you have the same problem, perform the following to rectify it:

Step 1. Disable  the application self-defense.

Step 2. In the C:\ root directory create the folder http_packets.

Step 3. Enable tracing Notify (500) using the utility from the application interface.

Step 4. Perform the following actions:

    • if your computer works under OS Windows XP/Vista/7 (32-bit):
      • run the file trace_httpanzl.reg from the folder x86 located in the http_panzl11.zip
    • if your computer works under OS Windows XP/Vista/7 (64-bit):
      • run the file trace_httpanzl.reg from the folder x64 located in the http_panzl11.zip.

Step 5. Restart Kaspersky Internet Security 2011. To do it, perform the following:

  1. right-click the Kaspersky icon in the right lower part of the screen
  2. select Exit from the context menu
  3. click the Start button
  4. select the All programs item
  5. select Kaspersky Internet Security 2011 from the list of applications
  6. select Kaspersky Internet Security 2011 from the application context menu that will open.

Step 6. Save the product’s settings to a file (the link Settings in the right upper corner -  the Advances settings tab - Manage Settings - the Save button).

Step 7. Reproduce the problem: launch the Internet browser and try to open the “problem” site.

Step 8. Make a screenshot of the problem site.

Step 9. Close the browser.

Step 10. Pack all files in the folder C:\http_packets to an archive, for example, by WinZip, and give the archive a unique name. Delete all files from the folder C:\http_packets.

Step 11. Perform the following actions:

    • if your computer works under OS Windows XP/Vista/7 (32-bit):
      • run the file trace_httpanzl_OFF.reg from the folder x86 located in the http_panzl11.zip
    • if your computer works under OS Windows XP/Vista/7 (64-bit):
      • run the file trace_httpanzl_OFF.reg from the folder x64 located in the http_panzl11.zip.

Step 12. Disable tracing.

Step 13. Enable the application self-defense.

Step 14. Get the report about the system state using the application's utility.

Send the received information with the description of the problem to Kaspersky Lab Technical Support via the My Kaspersky Account service.

 
 
 
 
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