Please follow the procedure below should you wish to uninstall Kaspersky Internet Security 2011:
- in order to avoid incorrect uninstallation, exit from the application:
- right-click the K icon on the left bottom right hand corner of the desktop (in the Taskbar notification area)
- select Exit
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- remove the application using the Setup Wizard. To do this, perform the following:
- click Start
- click All programs
- choose Kaspersky Internet Security 2011
- click Repair or Remove
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- click on the Remove icon on the Setup Window
- select one from the following options:
- Complete uninstall - choose this variant if you want to fully remove the application and if you will no longer use it in the near future. Note: by selecting this option, all application objects, including any remaining license validity period will be removed from the machine.
- Save application objects - choose this variant if you only want to update the application version. This option will delete old program files and registry entries, allowing installation of the new version. Option to save the following objects are provided (It is recommended to select and save “Keep activation data”, if the current license is still valid):
- Activation data
- Anti-Spam databases (if the Anti-Spam component was deployed and trained while in use)
- Backup and Quarantine files (the option is available only if malicious objects were detected and were backed up during previous sessions)
- Operational settings of the application (user settings of the Kaspersky Internet Security components)
- iSwift and iChecker data (use to accelerate the application work)
- Safe Run shared folder data
once the appropriate choice(s) has been made, click next to confirm and proceed with the uninstallation process.
- wait till program files and registry keys are removed
it is necessary to uninstall the application system drivers correctly. This is possible once the uninstallation process is complete. It is therefore important to restart the machine in order to complete the uninstall process. A restart can be performed immediately after the procedure. This option is presented after the program features you have selected have been removed. Another option is to delay the restart of the computer, this can be done manually later on.
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If some problems appear during uninstallation:
If uninstallation of Kaspersky Internet Security 2011 ends with an error, create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Describe your problem in all details and attach screenshots of errors and a report file created using the GetSystemInfo utility.
