In some cases in order to diagnose the problem you need detailed information about the system: such as launched processes, downloaded modules and drivers, extension modules of Microsoft Internet Explorer and Microsoft Windows browser, open ports, and suspicious objects which might be viruses, but are unknown to Kaspersky Lab’s experts and correspondingly are not added to the anti-virus databases. In this case Kaspersky Lab experts need the log of the AVZ utility.
Service utilities to collect information in Kaspersky Anti-Virus 2010How to upload report files to Kaspersky Lab servers using Kaspersky Anti-Virus 2010?How to save report files locally in Kaspersky Anti-Virus 2010?
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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