Kaspersky Anti-Virus 5.5 for Proxy Server


The key file has expired prematurely. How can I restore it?

Back to "License / Activation"
2012 Nov 21 ID: 454

In order to restore a prematurely expired key file, do the following:

  • send a request to Kaspersky Lab Technical Support via the HelpDesk web form;
  • provide the following information in the request:
    • the place of purchase of Kaspersky Anti-Virus;
    • the customer's data: full name (if the customer is a private person) or the name of the organization (if the product was purchased for an organization);
    • the exact purchase date;
    • the full registration number of your Kaspersky Anti-Virus license (the number can be found on in the registration card) and/or the activation code;
  • attach the prematurely expired key file to the request.

  • InformationAfter filling in the HelpDesk web form, you will be prompted to upload the files

    • either via Web From (you can attach all the necessary files to the web form);
    • or by FTP (you can upload all the necessary files to the Kaspersky Lab FTP server into a folder with your request number).

    InformationWe do not replace pirate key files and key files published in mass-media.

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