1. Open the "Run" window:
   • For users of Windows 8.
   • For users of Windows 7.
   • For users of Windows XP/Vista.
2. In the open window in the Open field type: drwtsn32 –i.
3. Click OK.

5. Open the "Run" window:
   • For users of Windows 8.
   • For users of Windows 7.
   • For users of Windows XP/Vista.
6. In the open window in the Open field type: drwtsn32.
7. Click OK.

8. In the Dr. Watson settings window make the following changes:
   • In the Log File Path section select a folder where the log file is saved, e.g. a drwtsn folder (you can create a folder when selecting it).
   • In the Crash Dump section select the same folder where the log file is saved.
   • In the Crash Dump Type section select Full.
   • Press OK. 

9. Reproduce the problem once again. 
10. Make sure that a complete memory dump has been created successfully.

Create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Attach the following data to the request:

• Detailed description of the problem.
• GetSystemInfo utility report.
• Full memory dump.
• Dump file created using Dr.Watson.
• Trace files of the installed Kaspersky Lab product (if the product crashes during a task performing).

Read FAQ for My Kaspersky Account to find detailed instructions on how to work with the service.