It happens that after installing Kaspersky Anti-Virus
, Windows XP
may crash to BSOD at boot or when starting a task. This may be related to a software or driver conflict.
Kaspersky Lab Technical Support may require a complete memory dump file for troubleshooting.
How to get complete memory dump:
By default, the operating system creates a small memory dump that is not enough to find out the reason for the failure; a complete memory dump is necessary for it. Configure it in the following way:
- Right-click the My computer icon and select Properties.
- Go to the Advanced tab, and click Settings under Startup and Recovery.
- Select Complete memory dump in the Write debugging information section.
In case the Complete memory dump option is unavailable, please read Microsoft
In the same section use the Dump file field to choose the dump file path and name. By default, the file gets saved in %systemroot% as MEMORY.DMP.
Disable the Automatically restart option if the workstation restarts before a complete memory dump file is generated.
- Click OK twice.
- Reproduce the issue, and make sure the complete memory dump file has been created successfully.
- Attach the dump file to your
Tehnical Support request
You should complete your Technical Support request with a detailed description of the issue, and a list of actions required to reproduce it.
It is recommended to archive the dump file before uploading it to a Kaspersky Lab FTP.
In order to get a complete memory dump on a computer with 4 GB or more RAM, it is necessary to use the /MAXMEM switch in the Boot.ini file. To successfully create a memory dump, the size of a page file at the system partition must be 1 MB larger than the amount of RAM. For more detailed information please refer to the article Q108393 in the Microsoft Knowledge Base.