It happens that after installing
Kaspersky Anti-Virus,
Windows XP may crash to BSOD at boot or when starting a task. This may be related to a software or driver conflict.
Kaspersky Lab Technical Support may require a complete memory dump file for troubleshooting.
How to get complete memory dump:
By default, the operating system creates a small memory dump that is not enough to find out the reason for the failure; a complete memory dump is necessary for it. Configure it in the following way:
- Right-click the My computer icon and select Properties.
- Go to the Advanced tab, and click Settings under Startup and Recovery.
- Select Complete memory dump in the Write debugging information section.
In case the Complete memory dump option is unavailable, please read Microsoft
KB254649
.
In the same section use the Dump file field to choose the dump file path and name. By default, the file gets saved in %systemroot% as MEMORY.DMP.
Disable the Automatically restart option if the workstation restarts before a complete memory dump file is generated.
- Click OK twice.
- Reproduce the issue, and make sure the complete memory dump file has been created successfully.
- Attach the dump file to your
Tehnical Support request
.
You should complete your Technical Support request with a detailed description of the issue, and a list of actions required to reproduce it.
It is recommended to archive the dump file before uploading it to a Kaspersky Lab FTP.
In order to get a complete memory dump on a computer with 4 GB or more RAM, it is necessary to use the /MAXMEM switch in the Boot.ini file. To successfully create a memory dump, the size of a page file at the system partition must be 1 MB larger than the amount of RAM. For more detailed information please refer to the article Q108393 in the Microsoft Knowledge Base.
