1. Reproduce the situation that leads to the message to be displayed.
2. When the necessary message is displayed, press the Print Screen button (usually it is next to the F12 button).
3. Run the Paint program. For this, do the following:

• For users of Windows XP/Vista/7:
  • In the bottom left corner of the screen, click the Start button.
  • Select All Programs -> Accessories -> Paint.
• For users of Windows 8:
  • On the start screen right-click any free space.
  • On the panel at the bottom of the screen, click All apps.

• In the Apps list, select Paint.

4. In the Paint window select Edit ->Paste.
5. In the File menu select Save as.
6. Enter the file name and save it in the JPG format (the image in this format is less than in the default BMP format).

Also you can find detailed instructions on how to make a screenshot on the official web site of Microsoft technical support service:

• for OS Windows XP
• for OS Windows Vista
• for OS Windows 7
• for OS Windows 8

Send a request to Kaspersky Lab Technical Support via My Kaspersky Account. Attach the received screenshot to your request.

See how to manage My Kaspersky Account in FAQ for My Kaspersky Account.