Also you can find detailed instructions on how to make a screenshot on the official web site of Microsoft technical support service:
Send a request to Kaspersky Lab Technical Support via My Kaspersky Account. Attach the received screenshot to your request.
See how to manage My Kaspersky Account in FAQ for My Kaspersky Account.
How to get a Complete memory dump when system hangsHow to register in My Kaspersky Account?
Release of antivirus database updates (required to protect your computer/server/mobile device).
Limited technical support is provided over phone and web for commercially licensed customers.
Release of patches for the application (addressing detected bugs).
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