Kaspersky Small Office Security 2.0 (Personal Computer)

 
 
 

How to remove third-party software: uninstallation tools

Back to "Installation and Removal"
2012 Jan 24 ID: 5366
 
 
 
 
Applies to Kaspersky Small Office Security 2 for Personal Computer 

If you want to install Kaspersky Small Office Security 2 for Personal Computer (hereinafter Kaspersky Small Office Security 2 for PC) on your computer, you are strongly recommended to uninstall another Kaspersky Lab product or third-party antivirus solution.

If you have not uninstalled incompatible third-party software before installation of Kaspersky Small Office Security 2 for PC, it will be detected by Setup Wizard and uninstalled automatically. If automatic uninstallation is impossible, you will be asked to uninstall it manually.

In order to remove antivirus software, you can use the standard means of Windows:

  • for OS Windows XP:
    • in the left lower corner of the screen click the Start button
    • click the Control Panel item from the menu that will open

    • in the Control Panel window click Add or Remove Programs

    • in the Add or Remove Programs window select the application you need to uninstall
    • click the Change/Remove button
    • the uninstallation process starts
  • for OS Windows Vista / 7:
    • in the left lower corner of the screen click the Start button
    • click the Control Panel item from the menu that will open

    • in the Control Panel window click Programs

    • in the Programs window click the Programs and Features link

    • in the Programs and Features window select the application you need to uninstall
    • double-click the application
    • in the Programs and Features dialog window confirm that you want to uninstall the application by clicking the Yes button
    • the uninstallation process will start.

After you have uninstalled an application using the standard means of Windows, some folders and files of uninstalled applications may remain in your system. Check up the Program Files folder. If you find any folders or files of uninstalled applications, delete them.

Sometimes after removal of third-party antivirus software with the standard means and the computer restart some records may still remain in the system registry and prevent Kaspersky Small Office Security 2 for PC from installation. If in registry there are any records of a third-party antivirus solutions, you will know it during the application installation.

Before the files are copied onto a hard disk the Setup Wizard scans the disk for software incompatible with Kaspersky Lab applications. Records in the system registry are recognized by the Setup Wizard as fully installed third-party software, even though the product was removed and is no longer installed on the PC. As a result Kaspersky Small Office Security 2 for PC Setup Wizard asks to delete the detected incompatible software manually and terminates the installation process.

In order to resolve the problem, you are required to fully remove a third-party product. In order to do so, use the corresponding removal tool:

 

 
 
 
 
Did the provided info help you?
Yes No