Kaspersky Security Center 10

How to boot a computer in Safe (diagnostic) mode

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ID: 5405

Complexity

2013 Apr 11

What is Safe Mode

How to boot in Safe Mode

What to do if the computer can only be booted in Normal Mode

What to do if the boot menu is not displayed after pressing the F8 button

What is Safe Mode

Safe Mode is a diagnostic mode of Windows operating systems allowing to identify errors related to software or hardware malfunctions.

Safe Mode enables only the minimum of components:

a minimum (basic) set of drivers;
standard system services.

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How to boot in Safe Mode

Eject all diskettes and CD/DVD disks from computer drives;
Click Start > Shut down > Restart;
Press F8 before Windows logo appears on the display:

If you have more that one operating system installed on the computer, select the desired one and press F8;
In some hardware configurations, F8 serves for selecting a bootable physical drive. In this case, you should select the hard disk with the operating system installed, press Enter and immediately F8.

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What to do if the computer can only be booted in Normal Mode

In some cases the [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot] registry branch may get damaged. This branch is responsible for booting the operating system in Safe Mode. When this branch is damaged, the computer may get BSOD (Blue Screen of Death) when attempting to boot in Safe Mode.

To restore the SafeBoot registry branch:

Download and extract the WinSafeBoot.zip archive on the problematic computer;
Run the .reg file that corresponds to the installed operating system:
- Windows 2000 - SafeBootWin2000.reg;
- Windows XP (32 and 64 bit) - SafeBootWinXP.reg;
- Windows Vista (32 and 64 bit) - SafeBootWinVista.reg;
- Windows 7(32 and 64 bit) - SafeBootWin7.reg;
- Windows 2003 (32 and 64 bit) - SafeBootWin2003.reg;
- Windows 2008 (32 and 64 bit) - SafeBootWin2008.reg.
Click OK.

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What to do if the boot menu is not displayed after pressing the F8 button

If the boot menu is not displayed for some reason after pressing the F8 button, and the system boots in Normal Mode:

For Windows XP / 2003:

Click Start > Run > type in msconfig and click OK;
Go to the BOOT.INI tab;
Check the /SAFEBOOT box in the Boot Options section;
Click OK;
Select Restart when prompted.

When done with troubleshooting in the Safe Mode, you should disable the /SAFEBOOT option and boot in Normal Mode.

For Windows Vista / 7 / 2008:

Click Start > Run > type in msconfig and press Enter;
Go to the Boot tab;
Check the Safe boot box in the Boot Options section;
Click OK;
Select Restart when prompted.

When done with troubleshooting in the Safe Mode, you should disable the Safe boot option and boot in Normal Mode.

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Applies To:

Kaspersky Anti-Virus 6.0 R2 for Windows Workstations
Kaspersky Anti-Virus 6.0 R2 SOS
Kaspersky Anti-Virus 6.0 R2 for Windows Servers
Kaspersky Endpoint Security 8 for Windows (for workstations)
Kaspersky Endpoint Security 8 for Windows (for file server)
Kaspersky Security Center 9
Kaspersky Endpoint Security 10 for Windows (for workstations)
Kaspersky Endpoint Security 10 for Windows (for file servers)
Kaspersky Security Center 10

Kaspersky Security Center 10

Status: Supported

Database Update	Yes
Support	Yes
Error fix	Yes

Latest Version:

10.0.3361

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Files

Trial Version

What is this status?Version history

Database Update
Release of antivirus database updates (required to protect your computer/server/mobile device).
Support
Limited technical support is provided over phone and web for commercially licensed customers.
Error fix
Release of patches for the application (addressing detected bugs).

Kaspersky Security Center 10

Administration Server

Please note that RAM and CPU requirements of the Network Agent, Administration Server and Administration Console are the minimum requirements for installation of these components It is recommended that you use computers with a larger amount of RAM and a greater CPU frequency.

System requirements for Administration Server installation:

Operating system:
- Microsoft Windows Server 2003 or higher;
- Microsoft Windows Server 2003 х64 or higher;
- Microsoft Windows Server 2008;
- Microsoft Windows Server 2008 installed as Server Core;
- Microsoft Windows Server 2008 х64 SP1;
- Microsoft Windows Server 2008 R2;
- Microsoft Windows Server 2008 R2 installed as Server Core;
- Microsoft Windows Server 2012;
- Microsoft Windows Small Business Server 2003;
- Microsoft Windows Small Business Server 2008;
- Microsoft Windows Small Business Server 2011;
- Microsoft Windows XP Professional SP2 or higher;
- Microsoft Windows XP Professional x64 SP2 or higher;
- Microsoft Windows Vista Business / Enterprise / Ultimate SP1 or higher (x32/x64);
- Microsoft Windows 7 Professional/Enterprise/Ultimate (x32/x64);
- Microsoft Windows 8 (x32/x64);
Database server (can be installed on a separate computer):
- Microsoft SQL Express 2005.
- Microsoft SQL Express 2008.
- Microsoft SQL Express 2008 R2.
- Microsoft SQL Express 2012.
- Microsoft SQL Server 2005.
- Microsoft SQL Server 2008.
- Microsoft SQL Server 2008 R2.
- Microsoft SQL Server 2012.
- MySQL 5.0.67, 5.0.77, 5.0.85, 5.0.87(SP1), 5.0.91.
- MySQL Enterprise 5.0.60(SP1), 5.0.70, 5.0.82(SP1), 5.0.90.
Supported virtual platforms:
- VMware (Workstation 6.0 and ESXi 4.0);
- Microsoft Hyper-V;
- KVM integrated with Ubuntu 10.10;
- Microsoft VirtualPC 6.0.156.0;
- Parallels 4.0.6630;
- Oracle vm VirtualBox 4.0.4-70112 (Windows guest login only);
- Citrix XenServer 5.6.1 FP1.
Microsoft Data Access Components (MDAC) version 2.8 or higher.
Windows DAC 6.0.
Microsoft Windows® Installer 4.5
CPU: 1 GHz or higher. 1.4 GHz is a minimum for a 64-bit OS.
RAM: 1 GB.
Free disk space: 10 GB. When using System Management functionality, at least 100 GB of free disk space should be available.

Administration Console

Web Console

Web Server:
- Apache 2.2.9 or higher, 32-bit (for Windows);
- Apache 2.2.9 or higher, 32/64-bit (for Linux).
Operating system
- Microsoft Windows Server 2003 or higher;
- Windows Small Business Server 2003;
- Microsoft Windows Server 2003 x64 or higher;
- Microsoft Windows Server 2008;
- Microsoft Windows Server 2008 installed as Server Core;
- Microsoft Windows Server 2008 x64 SP1;
- Microsoft Windows Server 2008 x64 R2 SP1;
- Windows Small Business Server 2008;
- Microsoft Windows Server 2008 x64 installed as Server Core;
- Microsoft Windows Server 2008 x64 R2;
- Microsoft Windows Server 2008 x64 R2 installed as Server Core;
- Windows Small Business Server 2011;
- Microsoft Windows XP Professional SP2;
- Microsoft Windows XP Professional x64;
- Microsoft Windows Vista SP1;
- Microsoft Windows Vista SP1 x64;
- Microsoft Windows 7 SP1;
- Microsoft Windows 7 x 64 SP1;
- Microsoft Windows 8 (x32/x64).
Kaspersky Security Center Web-Console is managed via a web browser.

The following are the types and versions of web browsers, and the types and versions of operating systems that you can use to work with the application.
- Microsoft Internet Explorer 7.0 or higher on one of the following operating systems:
  - Microsoft® Windows® XP Professional SP2 or higher;
  - Microsoft Windows 7;
  - Microsoft Windows 8.
- Firefox 16.0 or 17.0 on one of the following operating systems:
  - Windows® operating systems:
    - Microsoft Windows XP Professional SP2 or higher;
    - Microsoft Windows 7;
    - Microsoft Windows 8.
  - Linux® 32-bit operating systems:
    - Fedora 16;
    - SUSE Linux® Enterprise Desktop 11 SP2;
    - Debian GNU/Linux® 6.0.5;
    - Mandriva Linux 2011;
    - Ubuntu 10.04 Server Edition;
    - Ubuntu 12.04 Desktop Edition.
  - Linux® 64-bit operating systems:
    - Red Hat® Enterprise Linux® 6.2 Server;
    - SUSE Linux® Enterprise Server 11 SP2;
    - SUSE Linux® Enterprise Server 11 SP2;
    - OpenSUSE Linux® 12.2;
    - Ubuntu 12.04 Server Edition;
- Safari 4 on one of the following operating systems:
  - Mac OS X 10.4 (Tiger);
  - Mac OS X 10.5 (Leopard);
  - Mac OS X 10.6 (Snow leopard).

Network Agent

Kaspersky Security Center 10

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Kaspersky Security Center 10

How to boot a computer in Safe (diagnostic) mode

Applies To:

Kaspersky Security Center 10

Status: Supported

Download:

Documentation

Distributive

Packages for remote management

Database Update

Support

Error fix

Kaspersky Security Center 10

Administration Server

Administration Console

Web Console

Network Agent

Kaspersky Security Center 10

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Microsoft Gold Certified Partner Status

Red Hat Ready Partner Status

SUSE Technology Partner Status

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