After the installation of a Kaspersky Lab product, the OS may "bluescreen" (Blue Screen of Death, BSOD), e.g. during computer start or a task execution. The anti-virus software might conflict either with your computer software or some drivers. If such a problem arises, Kaspersky Lab Technical Support should get a complete memory dump file generated when the OS crashes. By default the operating system creates the kernel memory dump. This dump, however, is not sufficient to know the causes of “crash”. Kaspersky Lab experts may need full memory dump.
To get a full memory dump at the Windows XP hanging, perform the following actions:
In order to select the dump type, perform the following actions:
By default the memory dump is saved by the operating system to a file MEMORY.DMP. 25 GB of free space on the disk or more are necessary to successfully save the complete memory dump upon the system crash.
You can specify a different location to save the created dump the following way:
Create a request to Kaspersky Lab Technical Support via My Kaspersky Account. Describe your problem in all details and attach the created dump file.
You can find detailed instructions on how to work with the service in FAQ for My Kaspersky Account.
How to get a Complete memory dump when system hangsHow to get dump of AVP.EXE process for 2009/2010 products and for Kaspersky PURE/ PURE R2
Release of antivirus database updates (required to protect your computer/server/mobile device).
Limited technical support is provided over phone and web for commercially licensed customers.
Release of patches for the application (addressing detected bugs).
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