In order to select the dump type, perform the following actions:

1. At the bottom right corner of the screen click Start.
2. Right-click My Computer and in the context menu select Properties.

3. In the System Properties window go to the Advanced tab.
4. In the Startup and Recovery section click the Settings button.

5. In the Startup and Recovery window in the Write debugging information section in the drop-down menu select Complete memory dump.

5. Click the OK button.
6. In the System Properties window click the OK button.

1. Launch the msconfig utility:
   • At the bottom left corner of the screen click the Start button.
   • In the Start menu left-click the Run menu point.

    

   • In the Run window enter msconfig in the Open field.
   • Click the OK button.

    

   or
   • On the keyboard simultaneously press the keys "Windows" + "R"
   • In the Run window enter msconfig in the Open field.
   • Click the OK button.
2. In the System Configuration Utility window go to the BOOT.INI tab.
3. On the BOOT.INI tab click the Advanced Options button.

   

4. In the Advanced Options window in the /MAXMEM field enter 2046 and click OK.

   

5. In the System Configuration Utility window click the Apply button and then click Close.
6. In the System Configuration Utility window click the Restart button, for the made changes to take effect. Before restarting your computer, save all opened files and close all launched programs. 

By default the memory dump is saved by the operating system to a file MEMORY.DMP. 25 GB of free space on the disk or more are necessary to successfully save the complete memory dump upon the system crash.

You can specify a different location to save the created dump the following way:

1. In the Startup and Recovery window in the Write debugging information section in the Dump file field browse a different folder into which to save the created file.
2. In the Startup and Recovery window click the OK button.
3. In the System Configuration Utility window click the OK button.

1. Reproduce the problem which caused crash.
2. Make sure that the dump file has been successfully created.

Create a request to Kaspersky Lab Technical Support via My Kaspersky Account. Describe your problem in all details and attach the created dump file.

You can find detailed instructions on how to work with the service in FAQ for My Kaspersky Account.