By default, objects are scanned by Mail Anti-Virus according to signature analysis (using databases which contain descriptions of all known malware and the corresponding disinfection methods). Kaspersky Small Office Security 2 for File Servercompares each scanned object with the database records to determine firmly if the object is malicious, and if so, into which class of malware it falls.
Since new malicious objects appear daily, there is always some malware which are not described in the databases, and which can only be detected using heuristic analysis.
You can set the detail level for scans in File Anti-Virus. The higher the detail level, the more resources the scan will require, and the longer it will take.
In order to enable the heuristic analysis, and set the level for scans, perform the following actions:
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Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
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