How to export update logs to a file in Kaspersky Anti-Virus 2012?

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In order to resolve the problem appeared, Kaspersky Lab Technical Support is required to receive a detailed report of update process performed by Kaspersky Anti-Virus 2012. During update, all results are registered in the report.

In order to get a detailed update report, perform the following actions:

Step 1. Enable the option of logging non-critical events

In order to register all events of Kaspersky Anti-Virus 2012, perform the following actions:

1. Open the main application window.
2. On the upper right hand corner of the main application window, click Settings.
3. On the upper left hand part of the Settings window, go to the Advanced Settings tab.
4. On the left hand part of the Settings window, select Reports and Storages.
5. On the right hand part of the Settings window, check the box Log non-critical events.
6. Click on the OK button in the Settings window.
7. Close the main application window.

Step 2. Run databases update

Step 3. Wait until the process is completed or ends with an error

Step 4. Export to a file the update report

In order to export the report, perform the following actions:

1. Open the main application window.
2. On the upper right hand part of the main application window, click Reports.
3. On the bottom part of the Reports window, click on the Detailed report button.
4. On the left hand part of the Detailed report window, select Update.
5. On the bottom left hand corner of the window, click on the Save link.
6. Select the required folder to save the report.
7. Enter the unique file name.
8. Click on the Save button.
9. On the Detailed report window, click on the Close button.
10. On the Reports window, click on the Close button.
11. Close the main application window.

Step 5. Add the created file to the archive

Add the created file to the archive with the unique name (for example, using WinZip).

Step 6. Create a request to Kaspersky Lab Technical Support

Create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. Describe your problem in all details and attach the created report.

Step 7. Disable the option of logging non-critical events

Useful references

What is Update in Kaspersky Anti-Virus 2012?
How to register in My Kaspersky Account?
FAQ for My Kaspersky Account for users of Kaspersky Anti-Virus 2012

Applies To:

• Kaspersky Anti-Virus 2012