If an (un)installation process of Kaspersky Lab product terminates with an error you should generate an (un)installation trace file to diagnose the problem.
Make sure to use an administrator user account.
Kaspersky Lab products generate (un)installation log files automatically. The logs are automatically saved into the folder %temp%:
The file name has the following format:
Kaspersky Anti-Virus 6.0 for Windows Workstations MP4 writes an additional log during (un)installation named ucaevents.log into the folder temp.
To find an application(un)installation trace file:
Sometimes there are no application (un)installation logs generated. In this case you can enable (un)installation logs manually:
There is an installation log generated under a unique name each time you install or uninstall an application. Folder Temp might already contain logs named MSI*.log. These have been created during previous installations. To find the necessary log file look for the one with the most recent creation date/time.
Choosing a tracing utility
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
300 MB free hard drive space.
Microsoft Internet Explorer 6.0, or higher (for updating application databases and program modules via the Internet).
Microsoft Windows Installer 2.0 or higher.
Minimum configuration depending on operating system:
- Intel Pentium 300 MHz 32-bit (x86) / 64-bit (x64) processor, or higher (or a compatible equivalent).
- free 256 MB RAM.
- Intel Pentium 800 MHz 32-bit (x86) / 64-bit (x64) processor, or higher (or a compatible equivalent).
- free 512 MB RAM.
To display the product's interface optimally it is recommended to use standard screen resolution not less than 800x600 pixels.
To install Kaspersky Anti-Virus 6.0 SOS MP4 on Windows Vista/Windows 7 OS, you must disable the option System Restore in system properties. This is required because if you have the option System Restore enabled, the system will need additional 500 MB of free disk space for successful installation of Kaspersky Anti-Virus.
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