If an (un)installation process of Kaspersky Lab product terminates with an error you should generate an (un)installation trace file to diagnose the problem.
Make sure to use an administrator user account.
Kaspersky Lab products generate (un)installation log files automatically. The logs are automatically saved into the folder %temp%:
The file name has the following format:
Kaspersky Anti-Virus 6.0 for Windows Workstations MP4 writes an additional log during (un)installation named ucaevents.log into the folder temp.
To find an application(un)installation trace file:
Sometimes there are no application (un)installation logs generated. In this case you can enable (un)installation logs manually:
There is an installation log generated under a unique name each time you install or uninstall an application. Folder Temp might already contain logs named MSI*.log. These have been created during previous installations. To find the necessary log file look for the one with the most recent creation date/time.
Choosing a tracing utility
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
One of the following operating systems installed:
- Intel Pentium 400 MHz 32-bit (x86) / 64-bit (x64) processor, or higher (or a compatible equivalent),
- free 512 MB RAM.
- Intel Pentium 1 GHz 32-bit (x86) / 1,4 GHz 64-bit (x64) processor, or higher (or a compatible equivalent).
- free 1 GB RAM.
Kaspersky Anti-Virus for Windows Servers version 6.0.4.x has passed a full cycle of testing on:
Please be advised that Kaspersky Anti-Virus 6.0 for Windows Servers MP4 does not support IA-64 processor architecture (Itanium).
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