Kaspersky Anti-Virus 6.0 R2 SOS

 
 
 

How to generate installation/uninstallation trace files of Kaspersky Lab corporate products

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2013 Feb 21 ID: 679
 
 
 
 

If an (un)installation process of Kaspersky Lab product terminates with an error you should generate an (un)installation trace file to diagnose the problem.

Information Make sure to use an administrator user account.

Kaspersky Lab products generate (un)installation log files automatically. The logs are automatically saved into the folder %temp%:

  • Windows 2000/XP/Server2003 - %USERPROFILE%\LocalSettings\Temp;
  • Windows Vista/7/Server2008 - %USERPROFILE%\AppData\Local\Temp;

The file name has the following format:

  • kl-install-yyyy-mm-dd-hh-mm-ss.log 
  • kl-setup-yyyy-mm-dd-hh-mm-ss.log 

Kaspersky Anti-Virus 6.0 for Windows Workstations MP4 writes an additional log during (un)installation named ucaevents.log into the folder temp.

To find an application(un)installation trace file:

  • Go to Start > Run > type %TEMP% and press Enter.

  • Click OK.
  • Find the file named kl-install-<installation date>-<installation time>.log in the %TEMP% folder.

Sometimes there are no application (un)installation logs generated. In this case you can enable (un)installation logs manually:

  • Download the archive MSI_log.zip.
  • Extract all files from the archive. 
  • Run the file MSI_log_on.reg.
  • Run Kaspersky Anti-Virus installation/uninstallation.
  • Reproduce the problem once again and wait for the installation/uninstallation error to occur.
  • As a result a text file will be generated – installer runtime log named MSI*.log (where * is a random alphanumeric combination). This file is saved into the Temp folder.
  • Run the file MSI_log_off.reg and click Yes. (Un)installation trace file logging will be disabled. 

Information There is an installation log generated under a unique name each time you install or uninstall an application. Folder Temp might already contain logs named MSI*.log. These have been created during previous installations. To find the necessary log file look for the one with the most recent creation date/time. 

 
 
 
 
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Applies To:

  • Kaspersky Anti-Virus 6.0 R2 for Windows Workstations
  • Kaspersky Anti-Virus 6.0 R2 SOS
  • Kaspersky Anti-Virus 6.0 R2 for Windows Servers