Kaspersky Security Center 10

How to generate a GetSystemInfo 4.1 report

ID: 7317

Complexity

2013 May 16

Sometimes you may experience an operating system crash (BSOD) or deadlock after installing Kaspersky Lab software, for example, when booting the system or starting a task. Most probably it is due to a conflict between Kaspersky Lab software and some other software you have installed or some hardware driver. If that happens, Kaspersky Lab specialists may request a GetSystemInfo report for troubleshooting.

There are two versions of GetSystemInfo for different operating systems:

GetSystemInfo version 3.0

GetSystemInfo version 4.1

Windows NT 4.0 Workstation

Windows NT 4.0 Server

Windows 2000 Professional

Windows 2000 Server

Windows XP

Windows Vista

Windows 7

Windows Servers 2003

Windows Servers 2008

Generating a report from GetSystemInfo version 4.1 GUI

Download and extract GetSystemInfo4.zip archive (version 4.1.0.245) [ZIP, 201 KB].
Run the GetSystemInfo.exe file on the problem computer.
Click I Agree in the GetSystemInfo - End User License Agreement window.
Click the Settings button in the top right corner of the GetSystemInfo 4.1 window:
Use a slider to set Settings to Maximum to generate the most detailed report.
Click OK to apply the changes.
Click Create report in the main GetSystemInfo 4.1 window.
Wait for the utility to complete generating the report.

How to generate a GetSystemInfo version 4.1 report from command line prompt

The utility can be launched from the command line prompt with the following keys:

/quiet – no user interaction. The report will be generated automatically with default settings.
/qr – show only the utility tray icon. The report will be generated automatically with default settings.
/qn – no GUI and no system tray icon. The report will be generated automatically with default settings.
/path – report file path (Desktop by default).
/l – report details level:
- 1 – Minimum
- 2 – Recommended (by default)
- 3 – Maximum

For example: gsi4.1.0.243.exe /qn /path="C:\reports" /l=3.

How to submit the report

If you have a direct Internet access, the utility will automatically close, and the GetSystemInfo report web page will open in the default browser. Page URL will be copied into the clipboard. You can attach the report URL to your Technical Support request by pressing Ctrl+V.

When submitting a Technical Support request, do not forget to attach the report file (GetSystemInfo_<USER>_YYYY_MM_DD.zip on your Desktop, by default) along with the report URL.

If you are using a proxy server or have no Internet connection, the report will not be uploaded to the GSI server and a corresponding notification will be displayed.

Click Cancel.
Close the window prompting to upload the file manually and click OK.
Attach the report file to the Technical Support request along with a detailed description of the issue and a list of steps required to reproduce it.

The report name is GetSystemInfo_<USER>_YYYY_MM_DD.zip and it is located on your Desktop, by default.

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Useful references

How to generate a GetSystemInfo version 3.0 report

Back to "Tools / Utilities" section

Applies To:

Kaspersky Anti-Virus 6.0 R2 for Windows Workstations
Kaspersky Endpoint Security 10 for Windows (for workstations)
Kaspersky Endpoint Security 10 for Windows (for file servers)
Kaspersky Anti-Virus 6.0 R2 SOS
Kaspersky Anti-Virus 6.0 R2 for Windows Servers
Kaspersky Administration Kit 8.0
Kaspersky Anti-Virus 8.0 for Windows Servers Enterprise Edition
Kaspersky Security 8.0 for Microsoft Exchange Server
Kaspersky Anti-Virus 8.0 for Microsoft ISA Server and Forefront TMG Standard Edition
Kaspersky Anti-Virus 8.0 for Storage
Kaspersky Endpoint Security 8 for Windows (for workstations)
Kaspersky Endpoint Security 8 for Windows (for file server)
Kaspersky Security Center 9
Kaspersky Anti-Virus 8.5 for Microsoft ISA Server and Forefront TMG
Kaspersky Security Center 10

Kaspersky Security Center 10

Status: Supported

Database Update	Yes
Support	Yes
Error fix	Yes

Latest Version:

10.0.3361

Download:

Files

Trial Version

What is this status?Version history

Database Update
Release of antivirus database updates (required to protect your computer/server/mobile device).
Support
Limited technical support is provided over phone and web for commercially licensed customers.
Error fix
Release of patches for the application (addressing detected bugs).

Kaspersky Security Center 10

Administration Server

Please note that RAM and CPU requirements of the Network Agent, Administration Server and Administration Console are the minimum requirements for installation of these components It is recommended that you use computers with a larger amount of RAM and a greater CPU frequency.

System requirements for Administration Server installation:

Operating system:
- Microsoft Windows Server 2003 or higher;
- Microsoft Windows Server 2003 х64 or higher;
- Microsoft Windows Server 2008;
- Microsoft Windows Server 2008 installed as Server Core;
- Microsoft Windows Server 2008 х64 SP1;
- Microsoft Windows Server 2008 R2;
- Microsoft Windows Server 2008 installed as Server Core;
- Microsoft Windows Server 2012;
- Microsoft Windows Small Business Server 2003;
- Microsoft Windows Small Business Server 2008;
- Microsoft Windows Small Business Server 2011;
- Microsoft Windows XP Professional SP2 or higher;
  
  If you are going to use Microsoft SQL Server Express 2008 as a database server, and you plan to install it on the same computer as the Administration Server, then it is necessary to install SP3 for Microsoft Windows XP Professional on this computer.
- Microsoft Windows XP Professional x64 SP2 or higher;
- Microsoft Windows Vista Business / Enterprise / Ultimate SP1 or higher (x32/x64);
- Microsoft Windows 7 Professional/Enterprise/Ultimate (x32/x64);
- Microsoft Windows 8 (x32/x64);
Database server (can be installed on a separate computer):
- Microsoft SQL Express 2005.
- Microsoft SQL Express 2008.
- Microsoft SQL Express 2008 R2.
- Microsoft SQL Express 2012.
- Microsoft SQL Server 2005.
- Microsoft SQL Server 2008.
- Microsoft SQL Server 2008 R2.
- Microsoft SQL Server 2012.
- MySQL 5.0.67, 5.0.77, 5.0.85, 5.0.87(SP1), 5.0.91.
- MySQL Enterprise 5.0.60(SP1), 5.0.70, 5.0.82(SP1), 5.0.90.
Supported virtual platforms:
- VMware (Workstation 6.0 and ESXi 4.0);
- Microsoft Hyper-V;
- KVM integrated with Ubuntu 10.10;
- Microsoft VirtualPC 6.0.156.0;
- Parallels 4.0.6630;
- Oracle vm VirtualBox 4.0.4-70112 (Windows guest login only);
- Citrix XenServer 5.6.1 FP1.
Microsoft Data Access Components (MDAC) version 2.8 or higher.
Windows DAC 6.0.
Microsoft Windows® Installer 4.5
CPU: 1 GHz or higher. 1.4 GHz is a minimum for a 64-bit OS.
RAM: 1 GB.
Free disk space: 10 GB. When using System Management functionality, at least 100 GB of free disk space should be available.

Administration Console

Web Console

Network Agent

Kaspersky Security Center 10

Kaspersky Lab's Certificates:

Microsoft Gold Certified Partner Status

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The status of Microsoft Gold Certified Partner for Security Solutions is reserved for Microsoft Certified Partners who have demonstrated significant success in providing information security solutions based on Microsoft technologies.

Microsoft Gold Certified Partner Status gives priorities among other companies recommended by Microsoft Company for partnership.

Red Hat Ready Partner Status

Kaspersky Lab has been granted Red Hat Ready partner status. Red Hat Company is a vendor of the most popular and commercially successful distributive of the Linux operating system. Red Hat Ready partner status attests to the fact that Kaspersky Labs products are optimized for Red Hat Enterprise Linux platforms. Membership offers a range of benefits, including the inclusion of Kaspersky Labs in the list of companies which Red Hat recommends to current and potential clients.

SUSE Technology Partner Status

Kaspersky Labs has recently been awarded SUSE Technology Partner status. This partnership program offers a range of benefits: dedicated information and professional support in developing and optimizing new Linux products; the opportunity to exchange information with other Linux developers; exclusive training courses; and new marketing opportunities in the form of the SUSE Linux Solution Map. Participation in the program will enable Kaspersky Labs to further improve its award-winning products for systems running under Linux.

Kaspersky Security Center 10

How to generate a GetSystemInfo 4.1 report

Useful references

Applies To:

Kaspersky Security Center 10

Status: Supported

Download:

Documentation

Distributive

Packages for remote management

Database Update

Support

Error fix

Kaspersky Security Center 10

Administration Server

Administration Console

Web Console

Network Agent

Kaspersky Security Center 10

Kaspersky Lab's Certificates:

Microsoft Gold Certified Partner Status

Red Hat Ready Partner Status

SUSE Technology Partner Status

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