Sometimes you may experience an operating system crash (BSOD) or deadlock after installing Kaspersky Lab software, for example, when booting the system or starting a task. Most probably it is due to a conflict between Kaspersky Lab software and some other software you have installed or some hardware driver. If that happens, Kaspersky Lab specialists may request a GetSystemInfo report for troubleshooting.
There are two versions of GetSystemInfo for different operating systems:
GetSystemInfo version 3.0
GetSystemInfo version 4.1
Windows NT 4.0 Workstation
Windows NT 4.0 Server
Windows 2000 Professional
Windows 2000 Server
Windows Servers 2003
Windows Servers 2008
Generating a report from GetSystemInfo version 4.1 GUI
- Download and extract GetSystemInfo4.zip archive (version 184.108.40.206) [ZIP, 201 KB].
- Run the GetSystemInfo.exe file on the problem computer.
- Click I Agree in the GetSystemInfo - End User License Agreement window.
- Click the Settings button in the top right corner of the GetSystemInfo 4.1 window:
- Use a slider to set Settings to Maximum to generate the most detailed report.
- Click OK to apply the changes.
- Click Create report in the main GetSystemInfo 4.1 window.
- Wait for the utility to complete generating the report.
How to generate a GetSystemInfo version 4.1 report from command line prompt
The utility can be launched from the command line prompt with the following keys:
- /quiet – no user interaction. The report will be generated automatically with default settings.
- /qr – show only the utility tray icon. The report will be generated automatically with default settings.
- /qn – no GUI and no system tray icon. The report will be generated automatically with default settings.
- /path – report file path (Desktop by default).
- /l – report details level:
- 1 – Minimum
- 2 – Recommended (by default)
- 3 – Maximum
For example: gsi220.127.116.11.exe /qn /path="C:\reports" /l=3.
How to submit the report
If you have a direct Internet access, the utility will automatically close, and the GetSystemInfo report web page will open in the default browser. Page URL will be copied into the clipboard. You can attach the report URL to your Technical Support request by pressing Ctrl+V.
When submitting a Technical Support request, do not forget to attach the report file (GetSystemInfo_<USER>_YYYY_MM_DD.zip on your Desktop, by default) along with the report URL.
If you are using a proxy server or have no Internet connection, the report will not be uploaded to the GSI server and a corresponding notification will be displayed.
- Click Cancel.
- Close the window prompting to upload the file manually and click OK.
- Attach the report file to the Technical Support request along with a detailed description of the issue and a list of steps required to reproduce it.
The report name is GetSystemInfo_<USER>_YYYY_MM_DD.zip and it is located on your Desktop, by default.