Kaspersky Security Center 10

 
 
 

How to generate a GetSystemInfo 4.1 report

ID: 7317
Complexity
2013 Jun 06
 
 
 
 

Sometimes you may experience an operating system crash (BSOD) or deadlock after installing Kaspersky Lab software, for example, when booting the system or starting a task. Most probably it is due to a conflict between Kaspersky Lab software and some other software you have installed or some hardware driver. If that happens, Kaspersky Lab specialists may request a GetSystemInfo report for troubleshooting.

There are two versions of GetSystemInfo for different operating systems:

GetSystemInfo version 3.0

GetSystemInfo version 4.1

Windows NT 4.0 Workstation

Windows NT 4.0 Server

Windows 2000 Professional

Windows 2000 Server

Windows XP

Windows Vista

Windows 7

Windows Servers 2003 

Windows Servers 2008

 
 
 
 
 

Generating a report from GetSystemInfo version 4.1 GUI

 
 
 
 
 

Generating a GetSystemInfo version 4.1 report from command line prompt

 
 
 
 
 

Submitting the report

 
 
 
 
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Applies To:

  • Kaspersky Anti-Virus 6.0 R2 for Windows Workstations
  • Kaspersky Endpoint Security 10 for Windows (for workstations)
  • Kaspersky Endpoint Security 10 for Windows (for file servers)
  • Kaspersky Anti-Virus 6.0 R2 SOS
  • Kaspersky Anti-Virus 6.0 R2 for Windows Servers
  • Kaspersky Administration Kit 8.0
  • Kaspersky Anti-Virus 8.0 for Windows Servers Enterprise Edition
  • Kaspersky Security 8.0 for Microsoft Exchange Server
  • Kaspersky Anti-Virus 8.0 for Microsoft ISA Server and Forefront TMG Standard Edition
  • Kaspersky Anti-Virus 8.0 for Storage
  • Kaspersky Endpoint Security 8 for Windows (for workstations)
  • Kaspersky Endpoint Security 8 for Windows (for file server)
  • Kaspersky Security Center 9
  • Kaspersky Anti-Virus 8.5 for Microsoft ISA Server and Forefront TMG
  • Kaspersky Security Center 10