Kaspersky Anti-Virus 6.0 R2 for Windows Servers

 
 
 

How to create a Kaspersky Anti-Virus version 6.0.4.x control plugin trace file

ID: 7341
Complexity
 
 
 
 

Applies to:
  • Kaspersky Anti-Virus for Windows Workstations version 6.0.4.x
  • Kaspersky Anti-Virus for Windows Servers version 6.0.4.x
  • Kaspersky Administration Kit 8.0
  • Sometimes Kaspersky Lab specialists may a request a Kaspersky Anti-Virus version 6.0.4.x control plugin trace file for troubleshooting.

    How to enable trace file generation:
    • Download and extract the archive trace_wks6_mp4.zip on a host with Administration console installed.

    • Disable Self-Defense in application settings.

    • Import the file on_trace_wks6_mp4.reg in system registry.

    • Restart the Administration console.

    • Reproduce the issue.

    • Run the file off_trace_wks6_mp4.reg to disable trace file generation.

    • Enable Self-Defense in application settings.
    Control plugin trace files are created in the following folder:
    • Windows Vista / Windows 7 / Windows Server 2008 - C:\ProgramData\Kaspersky Lab.

    • Windows XP / Windows Server 2003 - C:\Documents and Settings\All Users\Application Data\Kaspersky Lab.
    They have the following names:
    • KAV.6.0.4.1424f_ММ.DD_HH.MM..ap_fsi.dll.log - Kaspersky Anti-Virus for Windows Servers version 6.0.4.x control plugin.
    • KAV.6.0.4.1424f_ММ.DD_HH.MM..ap_wksi.dll.log - Kaspersky Anti-Virus for Windows Workstations version 6.0.4.x control plugin.


    You should send the generated trace file to Kaspersky Lab Technical Support service along with a detailed description of the issue.
     
     
     
     
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