Posers claiming to represent a large computer company (e.g. Microsoft or Windows) will randomly call users and claim that they noticed an error on the User’s PC. They back up this claim by requesting the potential victim to access the Windows event log on the machine to point out the evidence of the errors. They then proceed to explain that they can resolve the issue if they are given access to the machine via a remote in session in order to install software that will solve the issue. Kaspersky Internet Security 2012 software is then installed and activated with a 100 day NFR (Not for Resale) trial license. The User is then convinced to pay a significant amount of money for the supposedly “lifetime license” they have purchased to protect their PC.
Kaspersky Lab does not offer lifetime licenses like most AV companies, nor do we resort to “cold-calling” to sell Kaspersky Lab Consumer products. If you believe that you have been a victim of this type of scam, we recommend that you do the following;
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- If you paid by credit/debit card, please contact your card provider and report the scam. They may be able to reverse or reimburse the transaction for you.
- Cancel or replace the existing card used to ensure that your account will not be further compromised.
