In order to resolve problems, Kaspersky Lab Technical Support may ask you to send Kaspersky Rescue Disk 10 trace file. Kaspersky Lab experts may also ask you to send a report file created by Kaspersky Rescue Disk 10.
Technical support is provided only for users of Kaspersky Anti-Virus 2011/2012 or Kaspersky Internet Security 2011/2012 with commercial license.
In order to send a request with a report file to Kaspersky Lab Technical Support, perform the following actions:
In order to create a report file, perform the following actions:
If during a time period of 10 seconds you do not press any key, the computer will be started in normal mode.
The report has been saved to the file.
Create a request to Kaspersky Lab Technical Support via the My Kaspersky Account service. You can create the request from the Windows interface or from the Kaspersky Rescue Disk 10 interface.
When a computer is booted from Kaspersky Rescue Disk 10, graphic and text mode do not work. What should I do?How to create a trace file in Kaspersky Rescue Disk 10
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web for commercial customers.
Release of patches for the application (addressing detected bugs)
For correct display of the product interface, standard screen resolution no less than 800х600 pixels is recommended.
Kaspersky Rescue Disk 10 is incompatible with RAID.
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