In some cases it is not possible to connect to a computer with Kaspersky Internet Security 2012 installed on it via Remote Desktop. However, if Firewall in Kaspersky Internet Security 2012 is disabled the connection becomes available.
In order to resolve the problem, perform the following actions:
Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
To display the product’s interface optimally it is recommended to use standard screen resolution not less than 800x600 pixels.
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