Kaspersky Anti-Virus 2012

201320122011
 
 
 
 

Error "There was a problem starting basegui.ppl. The specified procedure could not be found." with Kaspersky Anti-Virus 2012 running

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ID: 8572
Complexity
2013 Jan 09
 
 
 
 

In some cases the error "Error loading basegui.ppl - cannot locate the file" may appear when clicking on the Support or Help links in the main application window of Kaspersky Anti-Virus 2012.

The problem appears if Kaspersky Anti-Virus 2012 and Free Studio 5.5.0 are installed on the computer. To resolve the problem, uninstall Free Studio 5.5.0 and install Free Studio version 5.6.0 or above.

Kaspersky Lab apologizes for the inconveniences.

 
 
 
 
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Applies To:

  • Kaspersky Anti-Virus 2012