Kaspersky Internet Security 2013

 
 
 

Diagnosis of update problems in Kaspersky Internet Security 2013

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2013 Apr 05 ID: 8581
 
 
 
 

If during update of anti-virus databases of Kaspersky Internet Security 2013 some problems appeared, then in order to resolve the problem, perform the following actions:

 
 
 
 
 

1. Check the system date

 
 
 
 
 

2. Check your Internet connection via Internet Explorer

 
 
 
 
 

3. Configure your Firewall

 
 
 
 
 

4. Check whether third-party antivirus software is installed on your computer

 
 
 
 
 

6. Contact your Internet provider

 
 
 
 
 

7. Make sure that your computer is not infected

 
 
 
 
 

8. Try to update anti-virus databases once again

 
 
 
 
 

9. Contact Kaspersky Lab Technical Support

 
 
 
 
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Applies To:

  • Kaspersky Internet Security 2013