Kaspersky Internet Security 2013


Diagnosis of update problems in Kaspersky Internet Security 2013

Back to "Troubleshooting"
2013 Apr 05 ID: 8581

If during update of anti-virus databases of Kaspersky Internet Security 2013 some problems appeared, then in order to resolve the problem, perform the following actions:


1. Check the system date


2. Check your Internet connection via Internet Explorer


3. Configure your Firewall


4. Check whether third-party antivirus software is installed on your computer


6. Contact your Internet provider


7. Make sure that your computer is not infected


8. Try to update anti-virus databases once again


9. Contact Kaspersky Lab Technical Support

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Applies To:

  • Kaspersky Internet Security 2013