If you want to continue using Kaspersky Anti-Virus 2013, you need to renew your license and activate the application with a new license.
In order to renew the license for Kaspersky Anti-Virus 2013, perform the following actions:
If your old license has expired you need to activate the application with a new activation code, perform the following actions:
If your existing license is not expired you can continue to use the remaining validity period but at the same time add the new activation code so it will become the "reserve" license. In order to do this, perform the following actions:
An activation code should be entered from the keyboard in Latin ONLY without any hyphens. The program calculates the number of entered symbols and automatically adds a hyphen where necessary.
The current license will continue to run and the new code will be added as a reserve code.
A new activation code is added to your product. The validity period of this code will automatically start when the current code expires.
It means you may have entered your activation code incorrectly. An activation code should be entered from the keyboard in Latin ONLY, without hyphens. The program calculates the number of the entered symbols and automatically moves the cursor into the next field.
Check if the activation code is entered correctly and if needed, enter it once again.
If the error keeps repeating, contact Kaspersky Lab Technical Support by sending a request via My Kaspersky Account service. In your request give detailed description of your problem.
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Release of antivirus database updates (required to protect your computer/server/mobile device)
Providing technical support over phone / web
Release of patches for the application (addressing detected bugs)
*Installation under Windows 8.1 is not supported by the current version.
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