Kaspersky Anti-Virus 2013

 
 
 

How to restore Kaspersky Anti-Virus 2013 to its initial state

Back to "Troubleshooting"
2014 Oct 01 ID: 8818
 
 
 
 

In order to restore Kaspersky Anti-Virus 2013 to its initial state, do the following:

Step 1. Download the application installer 

Download the latest version of Kaspersky Anti-Virus form the official Kaspersky Lab website. See the detailed guidelines on how to download the file on the following web pages:

Step 2. Remove Kaspersky Anti-Virus 2013 installed on the computer

To remove Kaspersky Anti-Virus 2013:

  1. In the lower right corner of the screen, right-click the Kaspersky icon and select Exit.

To restore Kaspersky Internet Security 2013 to its initial state, perform the following actions:

Step 1. Download the application installer

In the email message you received from the eStore during the initial purchase of the application, click the link to download the installer. If the link validity period has expired, download the installer from the Kaspersky Lab website. You can find detailed instructions on the following web pages:

Step 2. Remove the installed version from the computer

To remove Kaspersky Internet Security 2013:

  1. In the lower right corner of the screen, click the Kaspersky icon and select Exit.

  1. Run the Setup Wizard to remove the application. You can find detailed instructions on the following web pages:
    • For users of Windows XP
    • For users of Windows Vista
    • For users of Windows 7
    • For users of Windows 8:
      • Click free space on the Start screen.
      • At the bottom of the screen, click All Apps.

      • On the All Apps screen, right-click Kaspersky Internet Security 2013.
      • At the bottom of the screen, select Uninstall.

      • In the Programs and Features window select Kaspersky Anti-Virus 2013 and click Uninstall/Change.

  1. In the Kaspersky Anti-Virus 2013 window, click Next.

  1. At the Saving objects step, select the following check boxes:

  1. At the Ready to uninstall step, confirm the application removal by clicking Remove.

  1. Wait until the process is completed.
  2. To complete the removal process, restart the computer. To restart the computer immediately, click Yes. If you wish to manually restart your computer later, click No. After the computer restarts, the application will be fully removed.

Step 3. Install Kaspersky Anti-Virus 2013 once again

Install the downloaded version of Kaspersky Anti-Virus (double-click the downloaded the installer to start the installation process).

What should I do if some problems appeared during the installation or removal process?

If some problems appear during the removal or installation of Kaspersky Anti-Virus, create a request to Kaspersky Lab Technical Support via the My Kaspersky service. In the request, describe your problem in all details and attach screenshots of errors and a report created using the GetSystemInfo utility.

 
 
 
 
Did the provided info help you?
Yes No
 
 
 

Applies To:

  • Kaspersky Anti-Virus 2013